Bilingual Branch Manager at Heights… · US-WI-Oak…

Summary: Heights Finance Corporation is a leading consumer credit lender with over 50 years of expertise in providing credit solutions. They are seeking a Bilingual Branch Manager to drive branch growth, manage loan processes, and develop a team focused on delivering exceptional customer service. Responsibilities: - Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals - Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service - Address Delinquency: Proactively manage delinquent accounts with urgency - Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism - Develop Your Team: You're not just a manager—you're a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do - Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts - Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations - Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support - Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth - Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning - Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice - Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment Required Qualifications: - Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support - 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth - Commitment to career advancement, with a history of taking on new challenges and continuous learning - Experience in guiding clients or stakeholders through various processes, providing support and advice - Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment - High School diploma or equivalent; associate or bachelor's degree is a plus Preferred Qualifications: - 1-2 year(s) in the consumer finance, lending, or banking industries preferred Required Skills: Bilingual, Consumer Finance, Lending, Loan Processing, Delinquency Management, Marketing, Payroll Management, Scheduling, Coaching Benefits: Paid Time Off, Medical, Dental, Vision, 401(K) program with company match, Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, Monthly Bonus Program