Front Desk Supervisor at HEI Hotels &… · Westin…

Front Desk Supervisor

Location: Westin Atlanta Perimeter - Atlanta, GA · On-Site

About Us

Discover our transformed hotel in Atlanta, GA. From the vibrant decor to the personalized service, you're sure to love your stay at The Westin Atlanta Perimeter North. Just moments from our Perimeter Center, Atlanta, hotel, you'll find destinations like Sandy Springs Performing Arts Center and Concourse at Landmark Center. Following your time in the city, retire to the holistic warmth of our hotel rooms and suites, with pillowtop mattresses, flat-panel TVs and inspiring views. If your day has been particularly stressful, reserve an appointment for a relaxing spa treatment from one of our expert technicians in the serenity of your accommodation. During downtime, take a refreshing lap in our outdoor pool or get in a workout at our 24-hour fitness center. Our 17 versatile event venues are also perfect for corporate events and social gatherings of all shapes and sizes. Whether traveling to town for business or leisure, The Westin Atlanta Perimeter North offers everything you need for a successful Southern stay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Front Office team to achieve customer satisfaction and quality service. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

· Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

· Verify and imprint credit cards for authorization using electronic acceptance methods.

· Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.

Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.

Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

Education and Experience

•Prior Marriott experience preferred.

Prior experience in a full-service hotel preferred

•One year experience in customer service in hospitality or similar industry.

Knowledge, Skills and Abilities

•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

•Ability to establish and maintain effective working relationships with associates, customers and patrons.

•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.