Bell Person at HEI Hotels & Resorts in San Diego, CA

About Us

Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $19.00 - $19.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Serve guests in a hospitable, professional, and proactive manner to create a positive guest experience throughout arrival, stay, and departure. This role plays a key part in delivering exceptional first and last impressions while supporting the overall guest experience and hotel operation.

At Marriott La Jolla, Bellpersons are expected to provide warm hospitality, maintain strong awareness of guest needs, and support operational flow through teamwork, communication, and responsiveness.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Welcome guests in a friendly, professional, and approachable manner during arrival and departure.
• Assist guests with luggage delivery, storage, retrieval, and transportation throughout their stay.
• Escort guests to guest rooms while providing information regarding hotel services, amenities, outlets, and local area recommendations.
• Maintain awareness of lobby activity and proactively engage guests needing assistance.
• Support a seamless arrival and departure experience through coordination with Front Desk, Valet, Housekeeping, and other operational departments.
• Maintain cleanliness and organization of the bell stand, baggage room, lobby areas, entrance areas, and other assigned spaces.
• Deliver guest items, messages, amenities, and other requested materials promptly and professionally.
• Maintain effective communication between shifts through proper use of logs and operational communication tools.
• Assist with posting daily events, group signage, and guest information displays as assigned.
• Support transportation operations and guest shuttle services when applicable, including vehicle inspections and safe driving practices.
• May assist with valet operations and vehicle handling as operationally required.
• Assist Front Desk and operational leadership with additional guest service and operational support tasks as needed.
• Demonstrate professionalism, urgency, and strong guest service recovery skills during high occupancy and fast-paced operational periods.
• Comply with attendance expectations and maintain schedule flexibility based on operational needs, including weekends, holidays, AM shifts, PM shifts, and varied schedules.
• Perform any other job-related duties as assigned.

Success in This Role

The most successful candidates in this role are individuals who:

• Enjoy interacting with guests and creating positive experiences
• Maintain professionalism and composure in fast-paced environments
• Demonstrate strong communication and teamwork skills
• Take initiative and proactively assist guests and team members
• Maintain awareness of operational and guest needs
• Present themselves professionally and positively at all times
• Understand the importance of first and last impressions in hospitality

Qualifications and Skills

Education and Experience

• High school diploma or equivalent required.
• Prior hospitality, guest service, valet, or customer service experience preferred.
• Hotel experience preferred.

Knowledge, Skills and Abilities

• Ability to communicate professionally with guests, answer questions, and provide information regarding hotel services and local attractions.
• Ability to work in a fast-paced hospitality environment while maintaining professionalism and guest focus.
• Ability to drive vans, limousines, and automobiles. Must maintain an acceptable driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
• Ability to safely handle luggage, packages, and guest items with care and professionalism.
• Ability to maintain operational awareness and respond quickly to guest and operational needs.
• Ability to work collaboratively with Front Desk, Valet, Housekeeping, and other hotel departments.
• Ability to grasp, lift, carry, or otherwise move luggage and packages up to 75 lbs. with or without reasonable accommodation.
• Ability to stand, walk, bend, kneel, and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, including guests, supervisors, coworkers, and the public.

Equal Opportunity Employer HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.