Stylist at Heathrow Academy in London, England, GB

Jo Malone London is looking for inspirational and customer-focused Stylists to join our team at Heathrow Airport. This is an exciting opportunity for individuals who are passionate about fragrance, luxury retail, and creating memorable customer experiences whether you are taking your first step into retail or looking to build on existing customer service or sales experience, we offer a supportive environment where you can develop your skills and grow your career with a global leader in prestige beauty

As a Jo Malone London Stylist, you will combine your passion for people, fragrance, and gifting with your creative flair to deliver a welcoming, inspirational, and personalised in-store experience. Working in a fast-paced airport environment, you will engage with customers from around the world, helping them discover products that educate, inspire, and delight

You will also play an important role in supporting in-store events, maintaining exceptional visual merchandising standards, and contributing to a high-performing team environment

Key Responsibilities

• Showcase the world of Jo Malone London and bring the brand story to life
• Deliver exceptional, personalised customer service at every stage of the customer journey
• Build meaningful relationships with customers to understand their needs and recommend suitable products
• Demonstrate strong product knowledge across fragrance, bath & body, home, and gifting collections
• Support the delivery of in-store events and customer experiences
• Maintain world-class visual merchandising and presentation standards
• Ensure hygiene, cleanliness, and operational standards are consistently achieved
• Replenish and rotate stock whilst communicating low-stock or out-of-stock items
• Process transactions accurately using retail point-of-sale systems
• Contribute to achieving store and team performance targets

Qualifications

Jo Malone are looking for enthusiastic individuals who are passionate about delivering outstanding customer experiences and who thrive in a fast-paced, customer-focused environment

You'll Bring:

• A genuine passion for fragrance, beauty, luxury retail, or gifting
• The ability to provide inspirational, authentic, and personalised customer service
• A friendly, approachable, and positive attitude
• Confidence in engaging with customers and identifying their individual needs
• Excellent communication and relationship-building skills
• Strong teamwork and collaboration abilities
• A proactive, self-motivated approach with a desire to learn and develop
• Flexibility to work retail trading hours, including early mornings, evenings, weekends, and special events

Desirable Experience

• Previous retail, travel retail, hospitality, or customer service experience
• Experience using retail point-of-sale systems
• Additional language skills, particularly Mandarin or Arabic, would be highly beneficial due to Heathrow's international customer base

Requirements

• Ability to demonstrate a high level of customer service and passion for fragrance
• Previous retail experience is desirable but not essential, as full training will be provided
• Must have the right to live and work in the UK and provide proof if invited to interview
• Working hours: 0500-2200
• Shift breakdown: 10 hour shift
• Shift pattern: working week from sun-sat. Shift pattern for 36hours - any 4 days of 7 & PT any 2 days of 7
• Uniform: Formal/Smart all black

Benefits

Jo Malone London joined The Estée Lauder Companies' family of brands in 1999. The Estée Lauder Companies’ collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. They are a people first company, respecting and caring for their employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that they continue to have a diverse workforce that understands local relevance and the changing beauty needs of all their global consumers

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining