Business Assistant

Summary: Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to over 3,000 supported doctors across the United States. They are seeking a Business Assistant to manage front office duties, support patient care, and foster a collaborative team environment. Responsibilities: - Greet and welcome patients as they enter the office to create a great first impression of our team - Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies - Utilize Dentrix for patient scheduling and records - Schedule and confirm appointments for multiple providers in the office - File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage - Post insurance and patient payments and process accounts receivables - Review treatment plan fees and payment options with patients - Partner with the providers and team to implement Heartland Dental systems to optimize office potential Required Qualifications: - Experience working in a fast-paced and customer-centric environment - Excellent communication and organizational skills - The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards - Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times - Availability to attend virtual training sessions (or in-person) periodically throughout the year - As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN Preferred Qualifications: - 1+ years of experience in a dental or medical setting - 1+ years of experience with insurance billing and accounts receivable - Dentrix or other dental software experience Required Skills: Dentrix, Insurance billing Important Skills: Customer service Benefits: Health insurance, Retirement savings plans, Six paid holidays, PTO (paid time off), Access to on-demand Daily Pay