HEARTLAND BUSINESS SYSTEMS LLC→
Technical Architect - Collaboration at HEARTLAND… · Overland…
Job Description
The Technical Architect role will develop, implement, and support collaboration services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions:
- Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.
- Execute, with Project Managers and Practice Leads, on large projects on time and on budget.
- Provide active leadership and articulate to the Project Management Team on what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely.
- Be the Lead Engineer on projects that have multiple different technologies.
- In collaboration with the Project Management Team Member, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc.
- Proactively execute collaboration between different business units to provide a world class experience for the customer.
- Demonstrate excellent communication skills and take a leadership role in Team and customer meetings.
- Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
- Work in a team atmosphere between regional and virtual practices, while maintaining a professional and respectful demeanor.
- Maintain current vendor/industry specific certifications and stay current on new products and solutions.
- Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
- Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications, and technical expertise.
- Meet annual billable goal hour goal, as defined by HBS. This number may change over time as the business evolves.
How to qualify:
- 5+ years in a technical related field
- Bachelor’s Degree or equivalent experience
- CCNP or equivalent level experience
- Experience designing and implementing Collaboration solutions - Cisco, Zoom, Microsoft Teams Voice
- Experience designing and implementing Video solutions - Cisco, Zoom, Microsoft Teams Voice
- Advanced Contact Center experience - Cisco, Zoom, Dynamics 365
- Maintain an outcome focused mindset
- Have strong prioritization skills
- Always be a team player
- Carry a professional attitude and respectful demeanor
Why HBS?
Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:
Performance – HBS is driven to achieve exceptional results in all aspects of our business.
Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.
Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.
Excellence – HBS takes great pride in all we do and strive for excellence always.
What you can expect from HBS:
- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
- Growth Opportunities
- Community Involvement
- Personal Development
- Employee and Family Celebrations
- Green Initiatives
- Personal Time Off
- Work Life Balance
- Recognition and Awards
Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!
Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.