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Shift Lead (Support & Operations) at HCLTech · Gautam…

ExperiencedOn-siteFull-timeGautam Budh Nagar, Greater Nodia, Uttar Pradesh, IN

Skills

sipinfrastructure managementdata analysisproblem solvingcommunicationattention to detail

Job Description

Job Summary

To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.

Key Responsibilities

To ensure that calls/ chats are addressed within agreed SLAs
To maintain attendance, leave reports , breaks & shift rosters
To perform adhoc analyses, SIP activities and infrastructure management
To resolve escalations in a timely manner adhering to the process and quality compliance
To ensure positive customer satisfaction and feedback
To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities

Skill Requirements

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Other Requirements

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