HCLTech→
Shift Lead (Support & Operations) at HCLTech in India
Mid LevelOn-siteIndia
Job Description
Job Summary
EUS Technical Support
- Ticket Response Time
- Ticket Resolution Rate
- Customer Satisfaction (CSAT)
- Service Level Agreement (SLA) Compliance
- Client Management
Key Responsibilities
EUS Technical Support
- Ticket Response Time
- Ticket Resolution Rate
- Customer Satisfaction (CSAT)
- Service Level Agreement (SLA) Compliance
- Client Management
Skill Requirements
EUS Technical Support
- Ticket Response Time
- Ticket Resolution Rate
- Customer Satisfaction (CSAT)
- Service Level Agreement (SLA) Compliance
- Client Management
Must Have Skill
Technical Support
Good to Have Skill
Windows Patch Management
Other Requirements
EUS Technical Support
- Ticket Response Time
- Ticket Resolution Rate
- Customer Satisfaction (CSAT)
- Service Level Agreement (SLA) Compliance
- Client Management