SeniorAdministrator - IT Operations… at HCLTech · Bengaluru

Job Summary

ITOM - ServiceNow - Technical Consultant with CIS certification Read More …

Key Responsibilities

• Mandatory requirement to have active CSA & CIS Certification (Discovery, Event Management) is preferred. • Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping. • Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services. • Identify business services and applications to be mapped using Service Mapping tools. • Integrate discovery and mapping processes with the CMDB to ensure accuracy and completeness of service data. • Work with stakeholders to understand service dependencies and document end-to-end service maps. • Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility. • Collaborate with platform, infrastructure, and application teams to align Service Mapping with business needs. • Customize and create new patterns, probes, and sensors as necessary. • Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes. • Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment. • Ability to communicate fluently with client stakeholders. Read More ...

Skill Requirements

• Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations. • Proficient in creating and customizing patterns, probes, and sensors. • Experience working with CSDM (Common Service Data Model) and service taxonomy. • Familiarity with network protocols (e.g., HTTP, SNMP, SSH, WMI) and infrastructure technologies (e.g., load balancers, databases, middleware). • Knowledge of scripting (JavaScript, GlideScript) and regex. • Experience in troubleshooting and resolving Service Mapping issues. • ServiceNow Certified Implementation Specialist – ITOM / Discovery / Service Mapping. • Familiarity with other ITOM modules: Event Management, Cloud Management, AIOps. • Exposure to Agile methodologies and DevOps environments. • Experience with enterprise tools like SolarWinds, AppDynamics, Dynatrace, or Splunk. Read More ...

Other Requirements

• Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations. • Proficient in creating and customizing patterns, probes, and sensors. • Experience working with CSDM (Common Service Data Model) and service taxonomy. • Familiarity with network protocols (e.g., HTTP, SNMP, SSH, WMI) and infrastructure technologies (e.g., load balancers, databases, middleware). • Knowledge of scripting (JavaScript, GlideScript) and regex. • Experience in troubleshooting and resolving Service Mapping issues. • ServiceNow Certified Implementation Specialist – ITOM / Discovery / Service Mapping. • Familiarity with other ITOM modules: Event Management, Cloud Management, AIOps. • Exposure to Agile methodologies and DevOps environments. • Experience with enterprise tools like SolarWinds, AppDynamics, Dynatrace, or Splunk. Read More ...