HCLTech→
Senior Developer at HCLTech in Blainville-Crevon, Normandy, FR
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PRAGATI
Job Description – Application Operations Manager (AOM)
Location: Blainville, France Role: Application Operations Manager (AOM) Band: E1.2 Experience: 5+ Years
Role Purpose
The Application Operations Manager (AOM) is responsible for ensuring the stability, availability, performance, and continuous improvement of business-critical applications. The role acts as the primary operational lead, coordinating support activities, managing incidents and service requests, and driving operational excellence across the application landscape.
Key Responsibilities Application Support & Operations Manage day-to-day application operations and support activities. Monitor application health, availability, and performance. Ensure adherence to SLAs and operational KPIs. Coordinate with business users, support teams, and vendors to resolve issues. Oversee application incident, problem, and change management processes. Incident & Problem Management Lead critical incident resolution and major incident communications. Perform root cause analysis (RCA) and drive corrective actions. Track recurring issues and implement preventive measures. Ensure timely resolution of production support issues. Service Management Manage service requests, releases, and application maintenance activities. Support change management and deployment activities. Maintain operational documentation, runbooks, and support procedures. Collaborate with infrastructure and development teams for application enhancements. Stakeholder Management Act as the primary point of contact for business stakeholders regarding application support. Provide regular service reviews and operational status updates. Coordinate with global teams and external vendors when required. Communicate risks, issues, and mitigation plans effectively. Continuous Improvement Identify opportunities for process optimization and automation. Drive operational efficiency initiatives. Support application lifecycle management and modernization efforts. Ensure compliance with organizational standards and best practices. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 5+ years of experience in Application Support, Application Management, or IT Operations. Experience working in enterprise application support environments. Strong understanding of ITIL processes and service management principles. Experience managing incidents, problems, changes, and service requests. Excellent troubleshooting and analytical skills.
Key Responsibilities
Job Description – Application Operations Manager (AOM)
Location: Blainville, France Role: Application Operations Manager (AOM) Band: E1.2 Experience: 5+ Years
Role Purpose
The Application Operations Manager (AOM) is responsible for ensuring the stability, availability, performance, and continuous improvement of business-critical applications. The role acts as the primary operational lead, coordinating support activities, managing incidents and service requests, and driving operational excellence across the application landscape.
Key Responsibilities Application Support & Operations Manage day-to-day application operations and support activities. Monitor application health, availability, and performance. Ensure adherence to SLAs and operational KPIs. Coordinate with business users, support teams, and vendors to resolve issues. Oversee application incident, problem, and change management processes. Incident & Problem Management Lead critical incident resolution and major incident communications. Perform root cause analysis (RCA) and drive corrective actions. Track recurring issues and implement preventive measures. Ensure timely resolution of production support issues. Service Management Manage service requests, releases, and application maintenance activities. Support change management and deployment activities. Maintain operational documentation, runbooks, and support procedures. Collaborate with infrastructure and development teams for application enhancements. Stakeholder Management Act as the primary point of contact for business stakeholders regarding application support. Provide regular service reviews and operational status updates. Coordinate with global teams and external vendors when required. Communicate risks, issues, and mitigation plans effectively. Continuous Improvement Identify opportunities for process optimization and automation. Drive operational efficiency initiatives. Support application lifecycle management and modernization efforts. Ensure compliance with organizational standards and best practices. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 5+ years of experience in Application Support, Application Management, or IT Operations. Experience working in enterprise application support environments. Strong understanding of ITIL processes and service management principles. Experience managing incidents, problems, changes, and service requests. Excellent troubleshooting and analytical skills.