HCLTech→
Senior Capability Manager(DPO) at HCLTech · Colombo
ExperiencedOn-siteFull-timeColombo, Western Province, Sri Lanka
Skills
otc operationsfinance & accounting operationserp platformssaporaclejdestrategic leadershippeople managementcoachingchange managementexecutive stakeholder managementgovernance leadershipnegotiationinfluencing skillsfinancial managementanalyticscapacity planningforecastingrisk managementexecutive communicationpresentationcross-functional collaboration
Job Description
Job Summary
The AGM will lead end-to-end OTC operations for a global account, ensuring service delivery excellence, client governance, financial performance, compliance, and transformation outcomes across regions.
The role covers Account Management, Order Management, Contract Administration, Master Data, Billing, Collections, Cash Applications, Dispute Management, and Reporting & Analytics.
Key Responsibilities
- Own overall account performance against SLAs, KPIs, contractual commitments, and business objectives.
- Lead global OTC delivery across multiple locations and business units.
- Serve as the primary operational liaison for client and internal leadership.
- Drive governance through MBRs, QBRs, performance reviews, risk management, and escalation resolution.
- Deliver productivity, cost optimization, standardization, automation, and continuous improvement initiatives.
- Manage workforce planning, succession, engagement, retention, and performance improvement.
- Manage administrative governance, including seating, shifts, WFH compliance, productivity, and time-on-system tracking.
- Ensure compliance with SOX, audit, data privacy, information security, and client control requirements.
- Support transition, transformation, innovation, and account growth opportunities.
Skill Requirements
- Degree in Commerce, Finance, Business Administration, or related field; MBA preferred.
- 18+ years in Finance & Accounting Operations, including 10+ years leading large-scale OTC operations.
- Experience managing FTEs in Shared Services, GBS, BPO, or managed services environments.
- Strong global delivery experience with multinational clients.
- Lean Six Sigma certification preferred.
- Exposure to ERP platforms such as SAP, Oracle, JDE, or equivalent.
Other Requirements
- Strategic leadership, people management, coaching, and change management.
- OTC domain expertise, service delivery, process transformation, and program management.
- Executive stakeholder management, governance leadership, negotiation, and influencing skills.
- Financial management, analytics, capacity planning, forecasting, and risk management.
- Executive communication, presentation, and cross-functional collaboration.