HCLTech→
Engineer (Support & Operations) at HCLTech · Lucknow
Mid LevelOn-siteFull-timeLucknow, Uttar Pradesh, IN
Skills
active directorymicrosoft office 365networking principlesdnsvpnremote troubleshooting toolsservicenowcustomer servicepatienceverbal communicationwritten communicationmultitasking
Job Description
Job Summary
Service Desk - L1 - Analyst
Key Responsibilities
Incident Triage: Answer support calls, chats, and emails, and log them into ITSM ticketing systems (e.g., ServiceNow). User Support:
Skill Requirements
Understanding of Active Directory, O365 suite, networking principles (DNS, VPN), and remote troubleshooting tools.
Other Requirements
Exceptional customer service, patience, strong verbal and written communication, and ability to multitask.