Service & Sales Support Specialist at Hawkins in Loves Park, IL

POSITION SUMMARY:

The Service & Sales Support Specialist provides administrative, customer and sales support to the Rental and Service team. This role serves as a key coordinator between internal teams, customers, vendors, and business partners to ensure efficient day-to-day operations and exceptional customer service.

This position requires strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment. The Service & Sales Support Specialist communicates regularly with clients, engineers, project managers, service technicians, rental personnel, production staff, sales representatives, vendors, and company leadership to support business objectives and deliver positive customer experiences.

DUTIES AND RESPONSIBILITIES:

• Communicating with internal and external customers under the guidance of the service and/or account Manager(s).
• Receiving purchase orders and verifying details (assets, delivery, terms, etc.).
• Entering sales orders in Winman.
• Maintaining and updating sales and customer records.
• Entering and tracking job costing data.
• Reviewing and entering service expense reports.
• Coordinating and tracking shipments of equipment and components for service and rental.
• Assisting with generating sales quotations and proposals.
• Directing feedback from customers to relevant departments.
• Identifying new products to add to service inventory.
• Supporting the service and rental sales and project administrative effort as required.
• Other duties as assigned.

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• High school, diploma / GED, or equivalent education and/or work experience.
• A bachelor’s degree in Business Administration, or a related field is preferred.
• General knowledge of and experience working within sales, service, and manufacturing environments.
• Experience in the water treatment equipment and operations industry is preferred, but not required.
• Strong interpersonal skills to interact with other employees, managers and customers inside and outside of the WS facility.
• Previous experience in sales support or administration
• Experience creating sales reports and maintaining sales records.
• Minimum of 4 years of experience in recordkeeping.
• Excellent written and verbal communication skills.
• Strong knowledge and experience with the Microsoft Office Suite of Word, Excel, PowerPoint, Outlook, MS Project, etc.
• Experience working with an ERP system is preferred.
• Ability to interpret and modify project schedules and coordinate the necessary resources and tasks to complete a project.
• Ability to interpret technical drawings, specs, and manuals is also beneficial but not required.

PHYSICAL REQUIREMENTS:

• The physical demands described herein are representative of those that are required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The WS service office and production facility is located on the ground level.
• Employee must be able to operate a personal computer and office equipment, fax and or printer.
• It may be necessary to stand, walk, bend, stoop, and/or sit at a desk for an average of 8 hours each day.
• It may be necessary to occasionally climb stairs and use ramps and walkways to access equipment or components. Some activities may require body movements to lift, bend, stoop, walk and squat.
• The work often requires close vision.

TRAVEL:

Occasional travel away from the facility on work-related activities may be required. Expected travel is minimal.

Expected Compensation: $26.00-30.00/hr. + 5% bonus eligibility

Expected Hours: 8:00am-5:00pm

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref. 2027-189

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.