Hastings Hotels→
Security Officer at Hastings Hotels · Belfast…
Skills
Job Description
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive Grand Central Hotel.
Under the inspiring leadership of our Head Concierge, Ciaran Plummer you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate will be rostered to work set shifts covering, Monday, Tuesday, Wednesday, Thursday and Sunday from 7pm - 12am.
The salary for this part time 20hr position is £14,560 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
The company reserves the right to apply enhanced short-listing criteria.
About the role
To be responsible for providing a professional security service for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.
To welcome guests to the hotel, directing and assisting them as required.
Assist guests with security related queries, and provide a visible reassuring presence in the hotel.
Work closely with reception, housekeeping and management, in relation to hotel security.
Respond promptly to security incidents, disturbances, and emergency situations, following hotel procedures.
To assist Concierge in handling, storing and delivering guest luggage to the appropriate destination.
Monitor hotel premises through regular patrols.
To assist guests with any reasonable request for hotel services.
Record and report all incidents and any suspicious activity accurately and promptly.
To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
To comply with all health, safety and hygiene policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Head Concierge/Duty Manager.
Any other duties as required by management.
About You
We are seeking a professional, reliable and customer focused security officer, to join our Concierge team. You will ensure the safety and security of guests, staff and property, while delivering excellent guest service.