Service Advisor at Happy Trailers in Lubbock, TX

Happy Trailers is a family owned and operated business with 15 locations in Texas and Oklahoma. Our core values are Positively Happy, Uncommonly Honest, Extreme Customer Focus, Professional Excellence, and Relentless Hustle, and we take these seriously! If you are looking for a fun, rewarding position and feel you agree with the core values above we want to talk to you!

OVERVIEW:
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will have a strong background in automotive service or trailer repair, with excellent customer service skills. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their trailer service needs and ensuring a seamless experience from start to finish.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Coordinates customer appointments and manages the service intake process, gathering accurate information about vehicle or equipment concerns to ensure the service team is properly prepared.
• Acts as the liaison between customers and service technicians, translating technical findings and recommendations into clear communication that supports informed customer decision-making.
• Prepares and presents cost estimates for recommended services or repairs, ensuring transparency and accuracy in all customer-facing documentation.
• Maintains detailed and accurate records of service requests, repair orders, parts requirements, and customer communications throughout the service process.
• Monitors the progress of active service work and proactively communicates status updates to customers, managing expectations and addressing concerns in a timely manner.
• Handle cash transactions and maintain accurate records of services performed.
• Resolves customer questions or concerns with professionalism, applying sound judgment and problem-solving skills to reach satisfactory outcomes.
• Supports overall service department efficiency by coordinating workflow priorities and collaborating with technicians, parts staff, and service management.
• Performs other duties as assigned or requested.

STANDARD REQUIREMENTS & QUALIFICATIONS:

• High school diploma or equivalent experience in a customer-facing or service coordination role.
• Previous dealership experience is preferred with a focus on trailer repair and maintenance.
• Strong mechanical knowledge and experience in trailer diagnostics, maintenance, and repair.
• Proven customer service skills with the ability to effectively communicate technical information to customers.
• Experience in sales or service writing within an automotive environment is highly desirable.
• Experience managing multiple tasks simultaneously in a fast-paced environment, with strong attention to detail and organizational skills.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person