Front Desk Agent at Hampton Inn… · Titusville

Why Join Our Team? At Hampton Inn Titusville, we offer more than just a job — we provide a career opportunity in a friendly, supportive environment where your contributions matter. Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced. WHAT WE OFFER: • Competitive Pay • Medical, Dental & Vision Insurance • 401(K) with Company Match • Paid Time Off • Preferred: Experience with Hilton PEP Operating System • Team atmosphere that values respect and growth • Opportunities to develop your hospitality career within the Hilton family WHAT YOU’LL DO: As our Front Desk Agent, you’ll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly. • Greet and assist guests with check-ins, check-outs, reservations, and inquiries • Process reservations, cancellations, and coordinate guest services across departments • Maximize room revenue through effective suggestive selling • Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions • Verify end-of-day reports and work completed by other departments • Handle guest complaints professionally, ensuring quick and positive resolutions • Operate front office equipment including cash register, PBX phone system, and franchise terminals • Maintain an organized, welcoming, and clean front desk area • Participate in management-on-duty (MOD) rotation as scheduled • Perform additional tasks as needed to support hotel operations WHAT WE’RE LOOKING FOR: • Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing) • Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures • Strong communication and customer service skills with a pleasant, professional demeanor • Knowledge of accounting, auditing, and report preparation • Ability to multitask and work efficiently during busy shifts • Comfortable standing for long periods and able to lift up to 50 pounds when needed • High school diploma or equivalent required • Hilton PEP System experience preferred but not required SHIFT SCHEDULE: • 5 Morning Shifts (7AM-3PM) (Schedule flexibility is a plus) READY TO JOIN A COMPANY THAT VALUES YOU? Apply today and be part of a team where your dedication helps create exceptional guest experiences — every day and every night! Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.