Front Office Manager-Fairfield Inn… at Hamister Group · Hazleton

We are seeking a motivated and enthusiastic Front Office Manager to lead our front desk team. In this role, you will oversee daily operations and directly lead the front desk staff with a focus on providing exceptional customer service to ensure guest satisfaction and hospitality.

Responsibilities
• Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries
• Supervise and motivate front office staff to deliver outstanding customer service in accordance with brand standards
• Manage property management systems (PMS) to ensure accurate booking and billing processes
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
• Handle guest relations proactively, resolving issues promptly to maximize satisfaction and loyalty
• Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance
• Utilize multi-line phone system and uphold professional phone etiquette to provide excellent communication with guests and vendors
• Perform other tasks as needed
Requirements
• Previous experience within the hospitality industry or similar is preferred.
• Strong leadership skills with the ability to efficiently manage others
• Excellent verbal and written communication skills
• Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence
• Availability and flexibility to work days, evenings or weekends as needed
Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence. This role is ideal for motivated leaders eager to make a positive impact in a busy hotel environment.
Benefits:
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Referral program