Tag | Tax Agent I - Part Time at Hall County in Gainesville, GA

Job Summary:

Performs complex clerical support functions in the collection of current and delinquent taxes on real and personal properties and titling, registration of motor vehicles and tag issuance. Assists customers with questions regarding tax, tag and titles.

Essential Functions and Responsibilities:

Provides information and services to citizens in person or by telephone related to ad valorem and property taxes, and tag sales.

Performs assigned customer service transactions within required timeframes; completes daily cash drawer close-out documentation.

Collects and accounts for monies; balances at the end of each day.

Understands and remains informed of multiple laws, rules and regulations governing the titling and registration of motor vehicles.

Regular and predictable attendance is required.

When processing property tax transactions:

Receives and processes current and delinquent tax payments. Answers questions relating to the taxpayer’s property statement including current and delinquent tax.

When processing motor vehicle transactions:

Processes motor vehicle registrations, collects TAVT and annual ad valorem taxes on vehicles in-person and takes taxpayers’ calls concerning motor vehicle registrations, ensuring accurate and complete information is given to the taxpayer prior to processing transactions.

Processes title/tag applications. Assesses the customer’s documents to determine they are complete and correct based on tax/tag/title laws and State Motor Vehicle and Revenue Departments rules and regulations.

Verifies information of tag/decal assigned, correct fees assessed, customer’s signature on application, monies collected, application validated, check endorsed, tag decal verified against application, and information entered in computer system correctly.

Closes register by balancing monies collected to reported fees charged; completes various forms (check report, total sheet, over/short form and refund forms); in relation to monies collected.

Assists in the processing of vehicle fleet and dealer work.

Process new tag for taxpayer when lost/stolen tag is reported to law enforcement agencies.

Inputs information supplied by the taxpayer into the computer system regarding mobile home title work.

Processes mobile home tax payments prior to transferring title to new owner.

Answers phone and provides complete and accurate information to taxpayers regarding tax/tag/title information.

Scans all approved documentation to State system to finalize transactions.

Issue and process disabled placards for individuals and institutions.

All agents may perform any and all other assignments and all perform related duties as required.

Materials and Equipment Used

Calculator

Cash

Drawer

Telephone

Printer

Scanner

Computer

Credit Card Machine

Copier

Cash Counter/ CIMA Machine

DRIVES

TAXMAIN

MS Office

Minimum Qualifications Required:

Education and Experience:

• High School Diploma or G.E.D.
• One year of clerical experience.
• Any equivalent combination of education and experience which provides the minimum level of qualifications stated above.

Licenses and Certifications:

• None.

Knowledge, Skills, and Abilities:

Knowledge of general office procedures, methods and equipment.

Knowledge of computer programs and ability to use programs efficiently.

Knowledge of department policies and procedures relating to the collection of relevant taxes and fees.

Ability to comprehend written and verbal material and instructions and apply to unique situations.

Ability to work in a team environment.

Ability to make mathematical calculations with speed and accuracy.

Ability to receive money and make change.

Ability to deal courteously and diplomatically with the public and be tactful in difficult situations.

ADA Minimum Qualifications:

• Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.
• Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.

• Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.

• Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

• Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone.

This class specification should not be interpreted as all inclusive. It is intended to identify the major respon­sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica­tion.