Halekulani→
Laundry - Laundry Worker II (Full-Time) at Halekulani in Honolulu, HI
Skills
Job Description
POSITION SUMMARY
The Laundry Worker is responsible for processing, sorting, folding, and distributing hotel linens to support the daily operations of the resort. This position plays an important role in maintaining the quality, presentation, and availability of linens for guest rooms, food and beverage outlets, and other operational departments. The Laundry Worker works in a fast-paced team environment and is expected to maintain productivity, quality standards, attendance, and flexibility to meet operational needs. The position may occasionally interact with hotel guests and therefore must demonstrate professionalism, courtesy, and effective communication.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Sort, inspect, fold, and organize a variety of hotel linens, including bed sheets, towels, robes, table linens, uniforms, and other textile items. Operate laundry equipment and utilize established procedures to process linens efficiently and safely. Maintain quality standards by identifying damaged, stained, or worn linens and reporting concerns to management. Accurately separate linens by type, size, and designated department. Prepare and organize clean linens for delivery and distribution throughout the property. Maintain cleanliness and organization of the laundry facility, storage areas, and workstations. Follow established safety, sanitation, and departmental procedures at all times. Support team members and adapt to changing operational priorities, occupancy levels, and staffing needs. Provide courteous and professional interactions with guests and fellow employees when encountered throughout the property. Perform other duties as assigned by management.
SUPERVISORY REQUIREMENTS
Reports To: Laundry Manager
EDUCATION/EXPERIENCE
High School diploma or equivalent (GED) required. Previous hospitality industry experience preferred. Previous laundry, housekeeping, linen room, or related experience in a hotel or resort environment preferred. Familiarity with commercial laundry equipment and linen processing procedures preferred.
LICENSES/CERTIFICATIONS
No licenses or certifications are required for this position.
KNOWLEDGE, SKILLS, & ABILITIES
English communication skills for understanding instructions, safety procedures and operation requirements. Excellent attendance and reliability. Efficiency in a fast-paced environment while maintaining quality standards. Knowledge of, or ability to learn, multiple laundry processes and procedures. Teamwork and collaboration skills. Adaptability to changing priorities and business demands. Strong attention to detail and organizational skills. Positive and professional demeanor when interacting with guests and coworkers.
MENTAL DEMANDS
Capacity to learn and retain department procedures, linen classifications, and quality standards. Attention to detail in a fast-paced work environment. Task prioritization and adaptability to changing operational needs. Sustained focus during repetitive tasks. Comprehension of verbal and written instructions. Sound judgment and independent decision-making after training. Collaboration and teamwork skills.
PHYSICAL DEMANDS
Activity
Over 2/3 of the time
About 2/3 of the time
About 1/3 of the time
Less than 1/3 of the time
Seldom or Never
Sitting
X
Climbing
X
Stooping, kneeling, crouching and/or crawling
X
Standing
X
Walking
X
Handling or fingering
X
Eye-hand-foot coordination
X
Use of vision
X
Activity
Less than 25 lbs
25 to 50 lbs.
More than 50 lbs.
Pushing
X
Pulling
X
Lifting
X
Carrying
X
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to stand and walk for extended periods, use hands and arms to handle, sort, fold, lift, carry, and move linens and laundry-related materials. The employee may frequently push or pull carts containing linens and perform repetitive motions throughout the workday. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
COMMUNICATION DEMANDS
Activity
Over 2/3 of the time
About 2/3 of the time
About 1/3 of the time
Less than 1/3 of the time
Never
Talking (in-person) to co-workers
X
Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)
X
Talking (in-person) to the public (including guests)
X
Talking on the telephone and/or video conferencing
X
Written communication to co-workers
X
Written communication to business associates (i.e. outside contractors, vendors, etc.)
X
Written communication to the public (including guests)
X
Supervising employees or monitoring services provided by outside consultants, vendors and suppliers
X
Responding to written or verbal requests from co-workers
X
Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)
X
Responding to written or verbal requests from the public (including guests)
X
Training and/or giving verbal instructions
X
Training and/or giving written instructions
X
Receiving verbal instructions
X
Receiving written instructions
X
Reading
X
Visiting and/or working at other work sites
X
WORK ENVIRONMENT
Primarily indoors within a commercial laundry and linen processing facility. Frequent exposure to heat, humidity, and varying temperatures generated by laundry equipment and operational conditions. Exposure to detergents, cleaning agents, laundry chemicals, and other products commonly used in laundry operations. Moderate to high noise levels from washers, dryers, folding equipment, carts, and related machinery. Frequent standing, walking, bending, reaching, lifting, pushing, and pulling throughout the workday. Regular movement throughout the property to support linen distribution and operational needs. Fast-paced environment with changing workloads based on occupancy levels, business demands, and operational priorities. Frequent interaction with coworkers, supervisors, and employees from other departments. Occasional interaction with hotel guests while delivering or transporting linens throughout the property. Use of personal protective equipment (PPE) and adherence to departmental safety procedures as required.
MATERIAL OR EQUIPMENT DIRECTLY USED
Commercial washers and dryers Linen folding and processing equipment Linen hampers and collection bins Hand trucks and other material-handling equipment Cleaning and laundry-related chemicals Personal protective equipment (PPE) as required Radios and other communication devices