Customer Service and Sales Support Representative at Hach · Loveland

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.

It’s possible with a role at Ott, where you’ll have the chance to shape the future of your career—and the future of our planet.

At Ott, a Veralto company, we protect the world's water resources by equipping the people who manage them with trusted, decision-ready intelligence. We deliver connected water monitoring solutions to help communities and professionals understand, manage, and protect dynamic water resources. With our field-proven technology, we deliver clarity and confidence for our customers — from a single monitoring site to a global network.

As part of the Ott team and the broader Veralto network, you’ll contribute to solutions that make a meaningful impact on the world. Along the way, you will have the opportunity to grow your career and build your skills.

We offer:

• 17 days of vacation
• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Manager, Sales Support, the Customer Service and Sales Support Representative is responsible for supporting sales operations and delivering a consistent, high-quality customer experience. This role manages quote and order processes, serves as a key point of contact for customer inquiries, and ensures accuracy across systems and communications. You will work cross-functionally with sales, operations, and technical teams to drive timely responses and effective resolution of customer needs.

This position is part of the Sales Support team located in Loveland, CO and will be hybrid.

In this role, a typical day will look like:

• Manage incoming customer quote requests and provide timely, accurate quotations
• Convert approved quotes into orders and enter customer orders into ERP systems with precision
• Maintain accurate customer and opportunity data in CRM systems to ensure visibility and data integrity
• Respond to customer inquiries related to pricing, availability, lead times, and order status
• Collaborate with sales, operations, and technical teams to resolve issues and support customer needs
• Identify opportunities to improve processes, reduce errors, and enhance overall efficiency

The essential requirements of the job include:

• 3+ years of experience in customer service, sales support, or a related role
• Experience working with ERP and CRM systems (e.g., Salesforce or similar platforms)
• Associate or bachelor’s degree in a business, commercial, or technical field, or equivalent experience

Ott is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5.5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $28 - $32 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.