Area Manager at H&R Block in Cortland, NY

At H&R Block, our purpose is to provide help and inspire confidence in our
clients and communities everywhere. The Area Experience Leader plays a critical
role in delivering a consistent, high-quality client experience across a
portfolio of 4–6 retail offices, with primary accountability for ensuring
clients feel welcomed, understood, supported, and confident in every
interaction. This role sets and reinforces clear expectations for consultative
service, client readiness, in-office execution, associate performance, business
outcomes, and operational readiness. By balancing visible leadership presence,
team coaching, and disciplined execution, the Area Experience Leader ensures
each location is fully prepared to serve clients with excellence, drives strong
financial results, and develops high-performing teams.

What You’ll Do

As an Area Experience Leader, you are accountable for the end-to-end performance
and operations of multiple offices, ensuring the consistent delivery of
consultative, client centric experience. You serve as a leader of teams,
developing Tax Professionals and Client Service Professionals to anticipate
client needs, provide expert guidance, and create a welcoming, confident
experience in every office. You reinforce behaviors, standards, and execution
expectations that ensure clients feel understood, supported, and valued, and
you use independent judgment to align priorities and decisions with both client
outcomes and business performance across multiple locations.

In addition to business and people leadership, you own office readiness and
operational infrastructure, ensuring all offices meet expectations for
facilities, staffing, compliance, and operational execution. This role requires
balancing strategic oversight with hands-on leadership presence across offices,
while serving as a strong, visible coach who develops talent and drives
consistent execution.

Responsibilities

• Deliver and Evolve Area Client Experience
• Lead, Coach and Develop Teams
• Lead Multi-Unit Performance and Business Outcomes
• Own Office Operations and Execution Across Locations
• Physical Office Operations and Readiness
• Workforce Management, Hiring and Readiness

Qualifications

• 1. Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• 2. Strong client-centric mindset with experience delivering consultative client experience.
• 3. Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• 4. Demonstrated ability to drive business and financial results while managing day-today operations across multiple locations, including labor management.
• 5. Experience leading through change, including adoption of new processes and ways of working.
• 6. Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• 7. Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• 8. Strong communication and problem-solving skills, including handling client escalations and complex issues.
• 9. Ability to interpret data, identify trends, and translate insights into action.
• 10. Willingness to maintain consistent in-person presence across multiple office locations.

Qualifications – Preferred Requirements

1. Experience with seasonal workforce planning, hiring, and readiness execution.

2. Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics.

3. Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations.

Pay: $62,300.00 - $66,300.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person