Account Manager, Solutions Planning at GroupM in London, England, GB

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

3183 - Account Manager, Solutions Planning - UK

Role Summary and Impact

About WPP Media Solutions

WPP Media Solutions sits at the heart of WPP’s media, data, technology, and performance ecosystem, bringing together best-in-class planning, activation, data, and commerce capabilities to solve complex client growth challenges. Working across WPP’s agency brands and specialist units, Media Solutions is designed to deliver integrated, future-proofed media strategies that are people-first, privacy-safe, and outcomes-driven.

In 2026, WPP Media Solutions continues to lead the industry in applying AI-enabled planning, advanced measurement, and cross-channel innovation to help brands connect with audiences in meaningful, measurable ways.

Role Overview

The Solutions Planning Account Manager is responsible for the day-to-day management of key client relationships across the WPP agency network. This includes developing strategic brief responses across our full channel mix; ADOOH, ATV, and Programmatic, and overseeing IO management and campaign delivery to ensure seamless campaign execution.

The Account Manager will also play a key role in mentoring and supporting junior team members, helping to drive operational excellence across the team. This position requires a strong understanding of the digital media landscape, strategic campaign management skills, and a passion for delivering outstanding client service and results.

Key Responsibilities:

• Client Relationship: Act as the primary point of contact for your assigned clients, building strong relationships within the agency and being recognised as their “go-to” for queries/support. Management of client expectations on key tasks i.e. email response, RTB management, reporting & lead on PCA’s.
• Campaign Planning & Delivery: Manage client briefs within agreed SLAs, developing single channel and cross-channel campaign plans across ADOOH, ATV, and Programmatic. Ensure client objectives are met with the strategic response to brief you’ve put forward based on Data led rationale and justification.
• Campaign Management: Oversee the day-to-day execution of campaigns across WPP Media Solutions, collaborating closely with the Activation team to ensure seamless delivery and swift resolution of any issues.
• Revenue & Pipeline Awareness: Understanding your Agency’s revenue pipeline; tracking briefs, Flagging changes, maintaining accurate forecasts, and supporting the achievement of revenue targets.
• Financial Management: Aid reconciliation and management of client bookings, working closely with the AE/finance team and maintaining clear communication with agencies on any queries.
• Agency Engagement: Represent WPP Media Solutions at regular agency meetings, surgeries and key counterparts for clients. Collaborate with SAM to deliver education sessions and develop supporting collateral to enhance agency understanding of our products and solutions.
• Measurement & Insights: Role to identify relevant measurement studies across key clients. Then coordinate delivery of assets required for measurement studies, ensuring accuracy and timeliness across our measurement suite. Working collaboratively with our Marketing Science and Product Solutions team.
• Line Management: Effectively establish, communicate, and monitor clear, measurable KPIs and performance goals for Account Executives to drive individual and team success, aligned with overall business objectives.
• Contributing to wider team initiatives: Support the SAM and AD on ad hoc projects and play an active role in mentoring and upskilling junior team members, promoting best practices and operational excellence.
• Experience: Proven background in agency or account management roles, with strong exposure to media planning and campaign delivery.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Core role competencies:

• Communication & Relationship Management: Articulate communicator with the ability to build trusted, long-term relationships with clients, agencies, direct report and internal teams.
• Initiative & Resilience: Self-motivated, energetic, and resilient; able to work independently and deliver against individual and team goals.
• Attention to Detail: Meticulous in managing bookings, financial reconciliations with AE’s, Planning, knowledge data partners, and delivery processes.
• Technical Skills: Proficient in Excel, PowerPoint and beneficial experience with CRM system (Salesforce, MediaOcean).
• Campaign & Pipeline Management: Skilled in campaign management, chasing down spends and managing sales pipelines with accurate revenue forecasting.
• Data Application Awareness: Understanding of how data can be leveraged to access and engage target brand audiences.
• Compliance & Best Practice: Committed to adhering to established compliance guidelines and operational best practices.
• Proactive Mindset: Continuously seeks opportunities to innovate, improve processes, and enhance the team’s product offering.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location. Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

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Please read our Privacy Notice for more information on how we process the information you provide.