Assistant Service Advisor – Mainline… at Groove Toyota · Englewood

Are you an experienced Service Advisor who thrives in a fast-paced, high-volume environment? We are looking for a motivated and customer-focused Assistant Service Advisor to join our Mainline Service Drive team!

This is a hands-on position supporting both our Mainline and Express Service Drives. You'll work alongside our Service Advisors, greeting customers promptly as they arrive, helping manage daily customer flow, supporting service operations, and ensuring our customers receive an exceptional experience from start to finish.

Our dealership handles over 200+ vehicles per day, making this a fast-paced environment where teamwork, efficiency, and the ability to stay organized are essential.

This position is also a great opportunity for an experienced advisor to grow. As a Mainline Service Advisor position becomes available, there will be an opportunity to advance into that role.

Responsibilities:

• Provide support to Service Advisors on both the Mainline and Express Service Drives.
• Float between departments based on daily business needs and customer volume.
• Assist with customer check-ins, vehicle write-ups, and service recommendations.
• Help manage customer communication, updates, and follow-up.
• Assist with scheduling, repair order coordination, and daily service drive workflow.
• Work closely with technicians, advisors, and management to keep operations moving efficiently.
• Maintain a high level of customer service while managing multiple priorities.
• Jump in wherever needed to support a busy, high-volume service department.

• Minimum 2+ years of previous Service Advisor experience required.
• Previous experience in a dealership service department is strongly preferred.
• CDK and XTime software experience preferred, but not required.
• Experience working in a fast-paced, high-volume service drive.
• Comfortable working in an environment handling 150+ vehicles per day.
• Strong automotive knowledge and understanding of service department operations.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and stay organized under pressure.
• Flexible, team-oriented attitude with the ability to adapt to changing business needs.
• Professional, dependable, and motivated to grow within the service department.
• Must be at least 18 years of age
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Why Join Our Team?

• Work with an established, high-volume service department.
• Gain hands-on experience supporting both Express and Mainline operations.
• Opportunity to learn, develop, and expand your service advising skills.
• Potential career advancement into a Mainline Service Advisor position as an opening becomes available.
• Be part of a team where collaboration and customer satisfaction are a priority.