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Leasing Associate (Maternity Cover - 10… at Greystar · Brickfiel…
Skills
Job Description
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit http://www.greystar.com.
JOB DESCRIPTION SUMMARY This position supports the community’s marketing and lease-up strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to residents and related activities.
The annual base salary for this role is €32,500 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.
JOB DESCRIPTION Key Role Responsibilities
Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
Understand and be knowledgeable of the site room conversion plans and refurbishment plans.
Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
Follows up on receipt of required documentation, contract returns and processes payments.
Conducts scheduled Residents’ apartment visits.
Manages cancellations.
Responds to online (webchat) and email enquiries in a professional and engaging manner
Supports other communities when required including cross selling based upon potential resident requirements.
Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
Actively understands, updates and improves knowledge of community, amenities, units and local area features.
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Supports Resident events and activities within the Community
Assists with Community preparations, including move-in and move-out processes.
Undertakes marketing activities to promote the property and monitors competitor activity
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Screens property visitors, guests and contractors
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures
Proactively attends to or organises ad hoc or minor cleaning requirements.
Key Relationships
Community Managers and Team Members
Sales & Marketing, Central Sales Team
Contractors and Suppliers.
Knowledge & Qualifications
Good level of general education evidencing literacy and numeracy
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
Proficiency in using property operations software. Training will however, be provided. Experience & SkillsEssential
Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
A team player who is evidently approachable and welcoming
Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
Proficient at using online and web tools/resources for gathering and presenting research and information
High attention to detail in personal presentation
Fluent English verbal and written communication skills
Numerical skills necessary to complete the above activities Desirable
Detailed knowledge of Landlord/Tenant Legislation.
One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert. Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at talentacquisitioneu@greystar.com. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.