Branch Manager at GREATER TEXAS FEDERAL CREDIT UNION in San Marcos, TX

• Employee Type: Exempt
• Required Degree: High school
• Minimum Experience: 2 Years

Description

Lead, Inspire, Deliver.

Are you ready to lead a team to operational excellence while driving growth and success? We’re seeking a Branch Manager who knows that a strong, well-coached team is the foundation of any thriving branch. This role isn’t just about outreach—it’s about building a team, mastering operations, and creating a top-tier experience for both members and team members.

What We’re Looking For:

• Operationally strong – You know the ins and outs of branch operations, from cash management to compliance, and lead by example.
• Team-minded first – You inspire, coach, and develop your staff to reach their potential while creating a culture of excellence.
• Goal-oriented – You set ambitious targets and drive the branch to meet and exceed them, ensuring everyone on your team succeeds together.
• Success-driven – You understand that outreach and growth are the results of strong operations and engaged team members.

What’s In It for You:

• Your Success Starts Here — Begin your journey with New Hire Orientation at our Austin, TX headquarters, followed by approximately two weeks of hands-on, in-person training. With support from our Learning & Development team, you'll gain the skills and confidence to succeed! Ongoing coaching and mentorship will help you grow into the next phase of your career.
  • Important Training Requirement: Attendance at our Austin headquarters for New Hire Orientation and required in-person training is expected.
• Lead & Inspire: Shape a high-performing team and create a culture of excellence.
• Develop Your Skills: Hands-on leadership experience with ongoing coaching and training to grow your career.
• Drive Impact: Make a meaningful difference in your branch and community while achieving strategic goals.

• Full Benefits Package - Enjoy competitive benefits that include:

  • Rotating Saturdays and Sundays off for a healthy work-life balance.
  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community.
  • Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones.
  • 401k plan with up to 7% employer match to help you secure your future.
  • Tuition reimbursement for continued education and personal growth.
    

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks.
  

The Basics of a Branch Manager:

• Status: Full-Time Exempt.
• Schedule: Monday–Friday, 8:00 AM–5:30 PM, with rotating Saturdays from 8:30 AM–1:30 PM at our Kyle Branch (5433 Kyle Center Dr, Kyle, TX 78640).
• Flexibility: Occasional hours outside of the regular schedule may be needed to support branch operations, organizational priorities, or community events.

What You'll do as a Branch Manager:

This role is responsible for leading, growing, and developing a branch that consistently delivers a top-tier member and employee experience. This role combines operational excellence with proactive relationship-building to achieve growth and member satisfaction goals. The Branch Manager serves as a catalyst for positive change, fostering a culture of accountability, collaboration, and continuous improvement while ensuring alignment with the Credit Union’s mission, vision, and core values.

Duties and Responsibilities:

Team Member Leadership:

• Attract, hire, develop, and retain a high-performing branch team through servant leadership and continuous coaching.
• Reinforce the Credit Union’s mission, vision, and core values by serving as a culture champion who motivates team members to achieve excellence in service, sales, and performance.
• Conduct regular coaching sessions focused on both service quality and consultative sales conversations to deepen member relationships.
• Partner with each team member on professional development and career growth, providing clear guidance on opportunities for advancement.
• Ensure all employees complete required training programs and demonstrate operational proficiency and member engagement excellence.
• Oversee day-to-day supervisory responsibilities, including scheduling, performance management, and workflow coordination.

Branch Growth Leadership:

• Drive branch performance through a relationship-based, consultative sales approach that focuses on identifying member needs, offering tailored solutions, and increasing share of wallet.
• Translate organizational objectives into clear, actionable branch strategies with measurable performance outcomes.
• Monitor and analyze branch performance metrics to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional partners (Marketing, Lending, Digital Services, etc.) to enhance member engagement and support branch growth initiatives.
• Lead community involvement, business development, and financial wellness initiatives to expand the Credit Union’s reach and strengthen brand presence.
• Promote a proactive, goal-oriented culture that celebrates individual and team achievements.

Branch Operations Leadership:

• Oversee all operational aspects of the branch, ensuring compliance, accuracy, efficiency, and exceptional member service.
• Maintain adherence to Credit Union policies, regulatory requirements, and security procedures, including cash handling, audit controls, and fraud mitigation.
• Partner with internal departments to identify and implement process improvements that enhance the member experience and branch productivity.
• Serve as a subject matter expert in fraud prevention, risk management, and operational compliance.
• Ensure adequate staffing levels and workflow coverage through proactive scheduling and leave management.
• Support complex member interactions by modeling sound judgment, empathy, and a solution-focused approach.

Other Duties:

• Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment and annually thereafter.
• Complete compliance and career development training as assigned.
• Act as a Notary Public and perform Medallion Signature Guarantee service as needed.
• Lead and delegate special projects as assigned.
• Other duties as assigned.

Requirements

Must Haves as a Branch Manager:

• Skills Including: Networking, Coaching & Upskilling, Problem Solving, Verbal & Written Communication, Servant Leadership.
• Experience: 2+ years of branch operations supervisory experience in a credit union or bank.
• Education: High School Diploma or equivalent.

Nice to Haves as a Branch Manager:

• Experience: 3+ years of branch operations supervisory experience in a credit union or bank.
• Skills: Bilingual in Spanish & English.

Summary

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.