Ticket Agent-GCT at Great… · Toronto

Position Summary

Reporting directly to Box Office, this role is responsible for ticket and merchandise sales, and for providing excellent customer service for events. Able to work independently as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends, and holidays.

Key Duties and Responsibilities

• Arrive on time for scheduled shifts (or obtain an approved replacement if unable to work).
• Accurately process ticket orders and payment for the event; or future events as applicable.
• Manage will call for the events and maintain accurate count on sold and scanned tickets.
• Sell artist merchandise as required, count and keep track of stock.
• Complete daily ticket and merchandise sales reports.
• Accurately reconcile balance sheet of cash, debit/credit received and tickets sold; balance sales and cash float and submit cash to Manager, for audit.
• Assist in scanning or ripping tickets for access to the venue or other duties as assigned by the Manager.
• Demonstrate excellent customer service skills; responding professionally, promptly, and efficiently to customer’s service requests and needs.
• Efficiently and courteously answer questions concerning prices, seating, events and related questions.
• File various records and reports. Perform related administrative clerical work as assigned.

Required Skills/Knowledge

• Understand and adhere to established policies and procedures, including emergency procedures. (Familiarization with the location of exits and use of emergency equipment.)
• Adhere to the established dress code.
• Ability to use payment terminals, count money and make change accurately and efficiently.
• Proven computer skills, input data, process and record sales transactions.
• Count and track stock accurately for reporting to Management
• Provide accurate knowledge to patrons regarding venue logistics (i.e., location of the ticket office, restrooms, concessions, coat check, hotel, gaming floor, etc.), information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas
• Attend required training and meetings.
• Demonstrate good judgment and make sound decisions
• Show commitment to personal growth, development, and leadership opportunities
• Proven written and verbal communication skills with the ability to communicate well.
• Box office and/or phone room experience in computerized ticket and payment systems preferred (Ticketmaster an asset).
• Experience working with Microsoft Office programs such as Outlook, Word, and Excel
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
• Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

• Minimum Rate (CAD $) | Minimum Salary (CAD $) 18.60
• Job Rate (CAD $) | Midpoint Salary (CAD $) 19.05
• Maximum Rate (CAD $) | Maximum Salary (CAD $) 21.17

Artificial intelligence may be used to select applicants, but all hiring decisions are made by humans.

About the Company

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!