Donor Relations Manager at Grandfather… · Linville

• Employee Type: Salary Exempt

Description

Donor Relations Manager

Reports to: Vice President of Development

Level: Full-Time, Salaried, Exempt – up to $50,000 based on experience

Summary of Position

The Manager of Donor Relations provides essential support, working as part of the development team to implement a successful fundraising program. The position reports to the Vice President of Development and works with the President/CEO and Development and Administrative staff members.

The position requires a highly effective, self-motivated and detail-oriented individual with experience providing logistical support, managing spreadsheets, writing skills, and coordinating with other team members to ensure successful donor relations. A successful candidate must demonstrate high energy, creativity, teamwork, adaptability, attention to detail, and the ability to collaborate with staff, community partners and donors.

Key Responsibilities

Donor Communication & Engagement 60%

• Interface and manage portfolios, including some solicitation, for mid-level donors for annual giving and capital campaign.
• Serve as administrative support for compiling and writing personalized proposals for campaigns.
• Provide donor tours of the mountain as requested by the VP of Development.
• Implement monthly mailing to new donors and manages giving societies.
• Build quarterly donor e-newsletters, write articles, and send using bulk email software with approval from the VP of Development and VP of Marketing and Communications.
• Spearhead organization of print appeals: maintains mailing list through CRM, corresponds with printer and works with VP of Development and VP of Marketing & Communications on mailing projects.
• Assist with various projects and tasks as assigned by the Vice President of Development.
• Manage donor inquiries and communication as needed.

Gift Processing, Acknowledgment, Stewardship and Reporting 35%

• Oversee the management of the CRM/donor database, data standards and maintenance, gift processing, record keeping and compliance.
• Oversee a timely and tailored gift acknowledgment system; calls mid-level donors to thank them and/or confirm gift information and recognition.
• Run monthly reports and maintain a giving dashboard provided to the VP of Development
• Help monitor and run reports for the moves management system for the campaign and annual giving.

Administrative 5%

• Prints documents and creates files for record keeping for the grants program.
• Supports the administrative office team with day-to-day office duties such as answering telephone calls, printing copies, sending/receiving documents, shredding documents and helping with special projects.
• Responsible for tracking development team supplies.

Qualifications

• College degree and 3-5 years’ experience in nonprofits and/or fundraising
• Agility and experience with Microsoft Excel and spreadsheets, experience with databases preferred, especially Bloomerang CRM software
• Strong attention to detail
• Strong planning and organizational skills
• A proven record as a resourceful problem-solver familiar with the complexities of an organization.
• Excellent verbal and written communication skills.

Work Style and Professional Presence

• Emotional maturity, an amiable disposition and demonstrates self-confidence.
• Presents self in a professional manner
• An ability to inspire, motivate and effectively articulate the needs of this organization.
• Imparts credibility, trust, enthusiasm, confidentiality and integrity.
• Ability to work in a fast-paced team setting.

About the Organization

Grandfather Mountain is a place of amazing biodiversity and scenic beauty that towers 5,946 feet above northwest North Carolina. One third of the mountain is operated as a nature park and preserve by the Grandfather Mountain Stewardship Foundation. The nonprofit organization was formed in 2009 to operate the 700-acre portion that includes the Mile High Swinging Bridge, Wilson Center for Nature Discovery, Animal Habitats, botanical garden and hiking trails. The Wilson Center for Nature Discovery, featuring state-of-the-art museum exhibits, classrooms and an ADA-accessible theater opened in the summer of 2022. Yonni’s Clubhouse, a hands-on center for conservation education geared towards children aged 5-12, opened in 2026. Environmental habitats are home for black bear, bald eagle, cougar, elk, and river otters. Grandfather has a robust education program both on the mountain and through outreach. There are numerous conservation initiatives on the mountain to maintain the unique ecosystems. Guests have an opportunity to learn about Grandfather Mountain and the natural world during their visits. Learn more at www.grandfather.com.

The mission of the organization is to inspire conservation of the natural world through education, exploration and example. Our vision is to be a renowned center for conservation that inspires us to be stewards of our world.