Assistant Manager, Key Account Management - GrabMart at Grab · Bangkok

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Our team oversees, shapes and grows the business in Grab. We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Thailand. We develop business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and influence the lives of customers.

Get to Know the Role

You will act a consultant to the merchant accounts retailers and grocery sectors, supporting their business and growth on Grab platforms. At the same time, ensuring sustainable growth for both the accounts and Grab.

The Critical Tasks You Will Perform

• Merchant Identification: Identify newly onboarded merchants who have not yet invested in GrabMart campaigns or other growth opportunities, and prioritize outreach based on their potential.
• First-Investment Conversion: Engage merchant decision-makers to understand their needs and barriers, recommend relevant opportunities, and support them in making their first investment.
• Operational Improvement: Review merchant operations and performance, agree on improvement actions, and follow up to address operational gaps.
• Merchant Relationship Management: Build trusted relationships with main merchant partners and agree on shared priorities and growth plans.
• Cross-Functional Coordination: Connect merchant needs with the right teams, including Vertical, Marketing, Operations, Product, and Tech.
• Initiative Delivery: Coordinate ownership and follow-through across teams to resolve execution gaps and deliver merchant growth projects.

Qualifications

What Essential Skills You Will Need

• At least 3 years of work experience in retail or e-commerce.
• Highly driven and proactive, with a appetite for identifying and pursuing opportunities to grow merchants
• You have consultative selling and negotiation skills, with the ability to understand merchant needs and context
• You can assess merchant performance and operations, identify improvement areas, and practical actions.
• You are confidence engaging merchant decision-makers to align on shared priorities and growth plans.
• Cross-functional coordination and initiative-management skills, including clarifying ownership, tracking, and resolving execution gaps.
• Strong analytical, problem-solving, and communication skills, with a practical, merchant-focused approach.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.