Customer Project Manager

Location: Remote (U.S.-based, U.S. Citizens Only) Type: Full-Time

Clearance: Must pass FBI fingerprint and background check in multiple states

Overview:

We are searching for a skilled Project Manager to oversee and drive multiple customer projects, ensuring successful and timely delivery. The ideal candidate excels at project coordination, stakeholder communication, and process improvement to support GovWorx’s commitment to customer satisfaction.

Key Responsibilities:

Project Management & Coordination:

• Oversee multiple concurrent customer projects from initiation through completion, ensuring timelines, deliverables, and quality standards are met.
• Develop, manage, and maintain detailed project plans, schedules, and documentation to track progress and key milestones.
• Coordinate cross-functional internal teams, including onboarding and technical implementation, to align activities and maintain project momentum.

Customer Stakeholder Engagement:

• Serve as the primary point of contact for customer stakeholders throughout the project lifecycle.
• Facilitate regular project status meetings, providing clear updates, action items, and next steps.
• Manage customer expectations by proactively identifying risks, communicating challenges, and proposing solutions.

Process Management & Improvement:

• Establish and enforce standardized project processes to ensure consistency and efficiency across all customer engagements.
• Continuously assess and refine workflows to improve delivery speed, quality, and customer satisfaction.
• Document lessons learned and contribute to the development of best practices for future projects..

Timeline & Deliverable Tracking:

• Monitor and track progress against project timelines, adjusting plans as needed to accommodate changes in scope or priorities.
• Ensure all deliverables are completed accurately, on time, and within scope.
• Escalate potential delays or resource constraints to leadership promptly, with recommended resolutions.

Data Analysis & Reporting:

• Maintain accurate project records, including meeting notes, task assignments, and completion status.
• Provide regular progress reports to leadership, highlighting successes, risks, and areas needing attention.
• Track and report on key performance indicators (KPIs) related to project delivery and customer satisfaction.

Cross-Functional Collaboration:

• Work closely with sales, product, and customer success teams to ensure a seamless handoff from sales to implementation.
• Partner with technical teams to coordinate system setup, configuration, and integration tasks.
• Align with leadership to provide project insights, status updates, and metrics for internal reporting.