Income Assistance Worker at Government of… · Fort…

This job supports diverse and multicultural individuals and families in both community and office‑based settings. Clients may present with complex challenges such as addictions, mental illness, disability, or unemployment. The role involves working directly with clients to assess needs, identify barriers, and establish meaningful, achievable goals. It leads and monitors progress through individualized plans, coordinating services and collaborating with other service providers as required. The position also involves travel within and between communities to support effective service delivery.

The Opportunity:

The Income Assistance Programs, Service Delivery Branch is responsible for supporting the most vulnerable people of Saskatchewan to meet their basic needs as they work toward becoming self-sufficient to the best of their abilities. We are looking for 1 citizen-centered, collaborative, and empathetic individuals who are devoted to supporting citizens in our community to join our team as Income Assistance Workers. In this role, you will work with diverse and multi-cultural individuals/families in communities and/or an office setting who may face multiple barriers and challenges such as addictions, mental illness, disability, and unemployment. This role provides the opportunity to do work that is deeply meaningful and impactful in the lives of individuals and families in need.

The Ideal Candidate

As our successful candidate, you will:

• Be able to work in a fast-paced, crisis-driven and challenging environment with frequent ongoing change and multiple priorities.
• Organize, present and record information in a clear, concise, accurate and timely manner which allows others to understand the reasons for a decision/recommendation or the need for further action.
• Immerse yourself in the community in an effort to serve our clients in settings where they have already established services.
• Utilize motivational interviewing and supportive interaction techniques with a wide range of individuals who may display a broad range of emotions and behaviors to gather and evaluate relevant information and the need for services.
• Have the ability to explain basic budget principles to clients and work within computer programs and databases.
• Have the ability to remain calm in conflict or stressful situations and be able to work with clients in a respectful manner.
• Have the ability to understand, interpret, apply, and adhere to procedures, policy and legislation.

The knowledge required for this position may be obtained through both education and/or Human Services related work experience. Human Services experience or education would include Social Work, Indigenous Social Work, Sociology, Human Justice, Psychology or a related area.

The work environment will be varied depending on the needs of the client group and the employer. The environment may include working at your computer for extended periods of time, interacting with clients and partner organizations in-person, on-site in the communities, in a government office, virtually, by phone or through remote work arrangement where required. Demonstrated experience in communicating and working with individuals and/or families in-person, in a professional and compassionate manner is critical to the success of the position. You must be able to work efficiently and effectively in a workplace environment where time pressures and caseload demands need to be balanced. This position will require travel within or between communities as needed. A driver’s license is required.

Responsibilities

In this role, you will:

• Meet with clients in person, by telephone, virtually, and in writing to assess needs, identify barriers, and support goal development.
• Develop, implement, monitor, and evaluate client plans while coordinating with others involved in service delivery.
• Collaborate with colleagues, community partners, and clients to identify resources and support progress toward self-sufficiency.
• Establish and maintain effective working relationships with service providers, community organizations, and government partners.
• Deliver responsive services in a fast-paced, crisis-driven environment while balancing changing priorities and workloads.
• Gather, analyze, document, and communicate information accurately and promptly to support recommendations and decision-making.
• Foster community connections and provide client support through established community-based programs and services.

Qualifications

Job Capabilities:

As a public servant, we are seeking someone who:

• Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.
• Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.
• Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.
• Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.
• Is adaptable, continuously learns from experience and applies those learnings to new situations.
• Focuses on achieving public service excellence.

Technical Knowledge and Skills:

• Knowledge of human services, community supports, and educational programs available through government and local organizations.
• Experience demonstrating respect for and understanding of diverse cultural beliefs, values, and perspectives, with an emphasis on First Nations and Métis communities.
• Knowledge of social issues including diversity, poverty, and systemic and socio-economic barriers and their impact on individuals.
• Experience using motivational interviewing and supportive communication techniques to assess needs and gather relevant information from diverse clients.
• Knowledge of basic budgeting principles and experience using computer applications, databases, and case management systems.
• Experience remaining calm and professional in conflict or high-pressure situations while providing respectful client service.
• Knowledge of and experience interpreting, applying, and adhering to policies, procedures, and relevant legislation.

Job Skills:

• Communication (Level C)
• Critical Thinking (Level C)
• Digital Skills (Level C)
• Interacting with Others (Level C)
• Navigating Ambiguity (Level B)
• Managing Self (Level C)
• Health, Safety and Wellness (Level A)
• Data Literacy (Level C)
• Influence (Level C)
• Political and Organizational Awareness (Level B)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

Apply Now

Note: If you are a current Government of Saskatchewan employee, you must apply through your existing GEM account in the Opportunity Marketplace.