Directory Administrator at Government of… · Regina

Directory Administrator

Location: Regina, SK, Canada

The Opportunity:

The Directory Administrator is responsible for the administration, coordination, and continuous maintenance of the Government Blue Pages and Government Telephone Directory System (GTDS), serving as the primary point of contact for approximately 55 government organizations and 250 Directory Coordinators. The position manages directory information, publication processes, user access, training, troubleshooting, reporting, and compliance with established standards and procedures. Working closely with vendors, application developers, Digital Strategy and Operations, and other stakeholders, the role ensures the accuracy, integrity, and accessibility of government directory information across multiple public-facing platforms. The position also administers telecommunications billing and reporting processes, develops and maintains operational documentation, provides analytical and statistical reporting, supports branch operations, and delivers exceptional client service through ongoing communication, issue resolution, and subject matter expertise.

• Administer and coordinate the Government Blue Pages program, ensuring the accuracy, maintenance, and publication of government programs and services information across multiple directory publications.
• Primary liaison for approximately 55 government organizations, 250 Coordinators across the three branch services- Telecommunications, Directory, Blue Pages, and external vendors, inquiries, training, billing, and issue resolution.
• Administer the Government Telephone Directory System (GTDS), including user access management, data maintenance, troubleshooting, training, and support for government organizations.
• Develop, maintain, communicate, and enforce directory standards for GTDS and Blue Pages, policies, procedures, user guides, and operational documentation.
• Administer telecommunications billing, inventory reporting, statistical analysis, and expenditure reporting to support operational, analytical, and contract management requirements.
• Provide branch-wide administrative and operational support, including client service, ad hoc reporting, records management, telecommunications program administration, and maintenance of departmental documentation.

Job Capabilities:

As a public servant, we are seeking someone who:

• Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.
• Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.
• Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.
• Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.
• Is adaptable, continuously learns from experience and applies those learnings to new situations.
• Focuses on achieving public service excellence.

Technical Knowledge and Skills:

• Advanced computer proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Demonstrated ability to perform accurate data entry, create and manage complex spreadsheets and tables, prepare professional written documentation, and edit, format, and proofread documents with a high degree of accuracy and attention to detail.
• Working knowledge of administrative systems, databases, and business applications, including Microsoft Access, Adobe Acrobat Pro, and web-based administrative platforms. Ability to efficiently navigate, maintain, and utilize these tools to support operational and information management requirements.
• Exceptional interpersonal, communication, and organizational skills, with a proven ability to build effective working relationships, coordinate competing priorities, and consistently meet critical scheduling, publication, and service-delivery deadlines.
• Demonstrated commitment to delivering accurate, high-quality, and dependable information and services in a client-focused environment. Proven ability to exercise sound judgment, maintain accountability and confidentiality, and apply meticulous attention to detail when managing sensitive information, publications, and business processes.
• Strong organizational and time-management skills, with the ability to effectively prioritize and manage multiple competing demands in a fast-paced environment while maintaining accuracy, productivity, and service standards.
• Working knowledge of telecommunications products, services, and industry practices, enabling effective support to telecommunications coordinators through the provision of accurate information, issue resolution, service coordination, and administrative support related to telephony services and technologies.
  

Job Skills:

• Communication (Level B)
• Critical Thinking (Level A)
• Digital Skills (Level A)
• Interacting with Others (Level A)
• Navigating Ambiguity (Level A)
• Managing Self (Level A)
• Health, Safety and Wellness (Level A)
• Data Literacy (Level A)
• Influence (Level A)
• Political and Organizational Awareness (Level A)
• Managing Organizational Resources (Level B)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

The Government of Saskatchewan provides the services, programs and supports the people of Saskatchewan need. We deliver on the Saskatchewan Plan for Growth to build a strong economy, strong communities and strong families, ultimately building a stronger Saskatchewan. Dedicated to service excellence, we demonstrate innovation, collaboration and transparency, practice effective and accountable use of resources and promote engagement and leadership at all levels.