AI Outcome Customer Engineer, Google Cloud at Google · Sydney

Partner with Account teams and Practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests. Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries. Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks. Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests. Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.