Retail Customer Service Specialist at Goodwill of… · Gilroy

Summary: Goodwill of Silicon Valley is dedicated to improving employment opportunities and providing economic independence. The Retail Customer Service Specialist is responsible for customer assistance, cash register operations, and maintaining positive relations while ensuring a safe and clean working environment.

Responsibilities:
- Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures
- To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager
- To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns
- To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment
- To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise
- To become familiar with and follow store policies and procedures as well as general company policies
- To be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager
- Follows and enforces all company procedures
- Performs other duties as requested

Required Qualifications:
- Knowledge of general arithmetic (adding/subtracting) is required

Preferred Qualifications:
- Retail sales and /or cash handling experience strongly desired
- Basic ability to read and write in English

Required Skills: Cash register operation, Arithmetic, Cash handling, Inventory management, Merchandising, Store opening and closing procedures, Use of ten-key calculator, Use of telephone, Use of personal computer, Use of printer, Use of fax machine, Use of pushcarts, Use of hand trucks, Use of clothing/display racks, Safe merchandise handling, Customer assistance