Goodwill of Silicon Valley→
Full-Time Retail Assistant Manager for… at Goodwill of… · Campbell
Skills
Job Description
Summary
Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.
Job Responsibilities
Provide high profile leadership and direction by maintaining positive customer service and employee morale
Accountable for all aspects of store operations
Conduct weekly store management meetings, as well as daily huddles
Ensure that safety and security is maintained, reporting all problems/hazards immediately
Meet store goals, both in revenue and profit
Reach daily, weekly, monthly production goals by monitoring the production processes, ensuring pricing/sorting staff are well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.
Manage Supervisors and all employees in the absence of the Senior Retail Manager, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments.
Follow the LOD checklist and conduct daily audits per the checklist.
Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met.
Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from both internal and external losses
Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping
Ensure that all paperwork and reports are completed accurately and in a timely fashion
Oversee training of community service clients assigned to the store
Perform other duties as assigned by Senior Retail Manager
Preferred Qualifications
High School Diploma or equivalent is required
Minimum 1-3 years of retail management experience
Proficient in the English language
Equipment Used
Ten-key or calculator, telephone, office computer, printer, fax machine, cash register
Other equipment used: pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart
Aptitudes/skills/temperament
Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public
Ability to accept responsibility for direction, planning and control of the store operations
Ability to make judgments and decisions and communicate these clearly based on established policies
Ability to work well with others and maintain positive employee morale
Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure
Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately
Ability to learn and accurately perform opening/closing procedures, including cash register operation
Ability to discriminate between color/design/arrangement as they relate to displays and merchandising
Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise
Ability to move hands and fingers quickly to count money/change and operate cash register
Management Acumen:
Management Style– Belief in empowering employees through the use of coaching and positive motivational techniques
Organizational Skills– Results orientated, can meet high standards, goals and objective
Accountability Style– Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback
Collaborative – Sees value in working and forging effective relationships with others
Teamwork– Willing to work as part of a team, enjoys sharing credit with colleagues
Problem Solver– Ability to simplify complicated issues and develop traditional and nontraditional solutions
Integrity– posses the highest ethical standards, trustworthy and transparent
Interpersonal Savvy– ability to relate and build constructive relationships with employees, customers, clients, and board members
Composure– ability to remain calm and collected under pressure
Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members
Energetic– Enthusiastic with a strong personal work ethic
Working conditions
Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.
Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform.
Noise and vibrations are not significant; however, radios and televisions may be turned on
Emotional Effort
- Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment.
Physical requirements
Fast work pace with constant standing and walking
Light physical work demands lifting 30 lbs maximum, with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker(s). Safety handling procedures must be followed.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law