JOB SUMMARY

Under the supervision of the Store Management staff, the Donor Greeter is responsible for greeting donors, accepting donations, distributing donation receipts, placing materials in the proper staging area, and loading and unloading trailers safely and efficiently.

ESSENTIAL DUTIES

Greets and assists donors in a friendly and courteous manner. Demonstrates superior customer service at all times. Responsible for accepting or rejecting donations according to Agency policy. Declines unacceptable donations in a friendly, positive manner.

Records and maintains donor records accurately. Enters donor count electronically throughout the day.

Handles all donated materials in a careful and safe manner to maximize value.

Ensures all material containers are properly labeled and scanned into and out of the electronic warehouse management system in a timely and accurate manner.

Keeps work area free of safety hazards. Works in a safe and organized manner.

Places trash in appropriate containers.

Regular attendance is required to perform the essential functions of the job.

SECONDARY DUTIES

May perform processing, janitorial and other duties assigned as directed by store management.

MINIMUM REQUIREMENTS

Education Required: Elementary education.

Experience Required: Six (6) months customer service work experience and/or six (6) months material handling experience.

JOB SPECIFICATIONS

Knowledge Required: Ability to work with diverse populations, ability to interact courteously with the public, and ability to work with minimum supervision. Knowledge of material handling is highly desirable.

Equipment Used: PDA, electronic tablet, totes, tri-walls, hand trucks, appliance hand trucks, pallet jacks, power lifts, and other processing equipment.

SKILLS/APTITUDES/TEMPERAMENTS

Ability to display excellent customer service at all times.

Integrity in handling all products.

Ability to comprehend basic and detailed instructions.

Ability to work with minimal supervision.

Ability to work with diverse population.

EMOTIONAL EFFORT

This position requires moderate to heavy emotional effort involved in interactions with supervisors and customers (external and internal).

JOB SETTING

Variable working conditions, exposure to extreme heat and cold temperatures ranging from 25-115 degrees. Flexible work schedule, including weekends, holidays and evenings. Work environment is fast paced with high activity demands.

PHYSICAL DEMANDS

Fast paced environment. Ambulate, reach and lift 35 lbs.; bend/lift from the waist; stand for long periods of time; good hand/eye coordination; and dexterity in upper extremities and upper torso.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either orally or in writing.