DONATED GOODS (OUTLET) ASSOCIATE at Goodwill… · Little…

Job Description

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. This position will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day’s demand. The position is performed with or without a reasonable accommodation.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Essential Duties and Responsibilities

1. Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
2. Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
3. Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
4. Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
5. Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
6. Regular attendance is required as outlined in Goodwill's attendance policy.
7. Ensure compliance with all safety standards and loss prevention procedures.
8. Assist customers in locating merchandise and answer questions regarding store policies and promotions.
9. Support team members by flexing between cashier, production, and sales floor duties as needed.
10. Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
11. May participate in new store building and renovation efforts as needed.
12. Perform other related duties as assigned to meet daily production, safety, and customer goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

None

Experience

0 to 6 months related experience and/or training.

Management Experience

None

Skills

None

Required Certificates, Licenses, Registrations

None

Preferred Certificates, Licenses, Registrations

None

Mental Demands

LIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out a predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.

Analytical Ability / Problem Solving

REPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.

Responsibility for Work of Others

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

None

Working Conditions

Outside working environment, wherein there are extremely disagreeable working conditions most of the time. (e.g., hot mix paving in constant sun).

Physical Demand

HIGHLY REPETITIVE, HIGHLY PHYSICAL. HIGHLY REPETITIVE type work which requires the CONCENTRATED AND NON-DIVERSIFIED physical demands of the employee.

Additional Information

Qualifications

• High school diploma or GED preferred.

• Previous retail, cashier, or warehouse experience helpful but not required.

• Ability to provide excellent customer service in a fast-paced environment.

• Basic math and reading skills required.

• Must be able to follow directions, work independently, and as part of a team.

• Willingness to learn Goodwill standards for donations, pricing, and sales.

• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.

• Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.

• Dependable attendance.

Physical and Work Environment Requirements

• Ability to stand, walk, bend, stoop, and reach for extended periods.

• Frequently lift up to 25 lbs.; occasionally up to 50 lbs.; push/pull loaded Gaylords/carts up to 150 lbs. with assistance/tools.

• Regular exposure to warehouse and retail environments with moderate noise and occasional outdoor conditions.

Impact

This role contributes directly to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service.

Job Levels – Donated Goods Associate

• Level I: Must be certified and demonstrate proficiency in at least one duty area, successfully complete the knowledge check quizzes, and meet production standards for two consecutive weeks. Duty areas include:

Donor Door

Cashier

Processor

Merchandising

Pricer

• Level II: Must be certified and demonstrate proficiency in at least three duty areas, successfully complete the knowledge check quizzes, cross-train others, 95% audit scores, and consistently meet production standards for 30 days.

• Level III: Must be certified and demonstrate proficiency in all five duty areas, successfully complete the knowledge check quizzes, and consistently meet or exceed production standards for 30 days. Level IIIs will be expected to mentor new hires, serve as a Safety Ambassador, e-commerce pull lead, and become CPR certified.