Host - Saltine, Hilton Norfolk The Main at Gold Key PHR in Norfolk, VA

Overview

To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards.

• Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties.
• Runner: To safely guide guests to the assigned table while providing pleasant conversation related to the establishment or tourist location.
• Greeter: Provides an enthusiastic welcoming to all guests while gathering their information needed to determine the best seating accommodations for each party.
• Cashier: To provide knowledgeable and courteous assistance for guests who choose to order items to be taken off property i.e. retail, food, and beverages. The Cashier is responsible for maintaining an accurate drawer and adhering to all cash handling policies and procedures.

Responsibilities

Level One

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

• Gather necessary guest information needed to provide the best seating accommodations.

• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

• Provide guest seating in a courteous, safe, & efficient manner.

• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

• Perform assigned sidework developed to maintain general organization & cleanliness of the host station & all related areas.

• Organize, inventory, & sell retail items (if applicable).

• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

• Provide general information for all Guests as requested.

• Successfully complete all other duties as assigned.

Qualifications

SkillStrong communication skills are required to interact both person to person and over the telephone. Must speak clearly and have the ability to clearly articulate thoughts.

• Must possess good listening and problem solving skills.
• Must be able to prioritize and multitask in a face pace environment.
• Basic mathematic skills required to count money, make change, and ensure accurate inventory counts are recorded.
• Must be able to complete all position specific tests according to department standards.

ExperiencePrevious experience in the restaurant or hotel industry is a plus.SkillPrevious working experience with computers is a bonus.EducationSome High School Required.

Wage/Salary

$15.50 hourly