Supervisor - TPL Sales & Operations at GLOVIS… · Duluth

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Supervisor - TPL Sales & Operations position is responsible for leading the Sales Operations function within the TPL (Third-Party Logistics) business unit. This role ensures alignment between Sales, Operations, Finance, and Corporate teams to drive revenue growth, margin control, and operational stability. The Supervisor oversees contract management, pricing control, settlement governance, and KPI performance while supporting strategic key accounts.
Responsibilities
• Sales & Revenue Governance
◦ Support Sales team in RFQ/RFP response, pricing validation, and margin structure review
◦ Validate AR/AP structure, GP% targets, and cost assumptions before submission
◦ Monitor monthly revenue, cost, and gross profit performance by account
◦ Identify risk accounts and propose corrective action plan
• Contract & Compliance Management
◦ Review customer contracts, simplified contracts, and internal approval processes (Red Folder, etc.)
◦ Ensure pricing and scope alignment between Sales agreement and operational execution
◦ Maintain contract database and renewal schedule control
• Key Account Operational Oversight
◦ Ensure compliance with internal accounting and audit standards
• Process Optimization & System Alignment
◦ Standardize Sales-to-Operation handover process
◦ Improve SOP for pricing approval, cost updates, and exception handling
◦ Collaborate with IT/System team for S-ERP, LOTS, or related tools improvement
• Team Leadership
◦ Supervise Sales Ops team members (work allocation, KPI, coaching)
◦ Develop performance metrics and conduct regular evaluations
• Oversee high-volume / high-risk accounts to ensure service stability
◦ Coordinate issue resolution across Operations, W&D, and Finance
◦ Escalate critical risks to management with structured reporting
• Settlement & Financial Control
◦ Monitor billing accuracy and settlement cycle time
◦ Oversee dispute management and credit exposure
◦ Support training and onboarding of new hires
◦ Other duties as assigned
Compensation Range
$69,000 - $78,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Skills & Qualifications
• General understanding of Supply Chain Management and the logistics industry Required
• Ability to establish business plan and proceed new business developments/projects Required
• Proficient with PC's Required
• Intermediate MS Excel, Power Point, Word and database management Required
• Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements Required
• Excellent written and verbal communication skills in both English and Korean required due to extremely high volume of communication with customers/vendors in Korea Preferred
Education & Experience
• Bachelors Degree Required
• 5 - 8 Years of direct experience in Supply Chain Management, Freight Forwarding, Logistics Required
• 1 - 3 years of supervisory experience Required
• 6 - 9 Years of direct experience in Supply Chain Management, Freight Forwarding, and Logistics Preferred
• 4 - 7 years of supervisory experience Preferred
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements
• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk
• Possibility of domestic travel - 10%
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment with low-level noise exposure
• This position is located in the Duluth, GA office
• Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.