Tech Director - Managed Seervices_ AMS at Globant · Pune

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

An Enterprise Applications Service Manager focused on commercial growth maximizes the business value of SAP, Salesforce, and Oracle estates. They identify expansion opportunities while maintaining strict operational standards for Business-As-Usual (BAU) environments. Senior Enterprise Applications Service (Commercial & Operations) We are seeking a commercially minded Senior Enterprise Applications Service Manager. You will manage our SAP, Salesforce, and Oracle estates with a dual focus: driving platform adoption to unlock upsell and cross-sell opportunities, while ensuring best-in-class SLAs for BAU operations.

Experience : 18-24 years

What will help you succeed:

• Commercial Growth: Analyze platform usage data to identify gaps, recommending SAP, Salesforce, and Oracle add-ons, modules, or user-tier upgrades to drive upsell and cross-sell revenue.
• BAU SLA Governance: Establish, monitor, and enforce best-in-class Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with vendors to ensure near-zero downtime.
• Value Realization: Partner with business units to ensure they maximize their current software investments, turning technical capabilities into measurable business value.
• Incident & Change Ownership: Oversee major incident management and change control processes, protecting BAU stability during platform expansions.
• Cross-Functional Advisory: Serve as the strategic liaison between technical delivery teams, sales enablement, finance, and executive stakeholders.

Required Qualifications • Experience: 12+ years of Industry experience with relevant 7+ years managing enterprise software environments (SAP, Salesforce, Oracle), with a proven track record of driving software adoption and commercial expansion. • Commercial Acumen: Strong experience in software asset management (SAM), contract negotiation, licensing models, and identifying cross-sell pathways. • Operational Excellence: Deep expertise in ITIL/ESM frameworks, with a history of delivering high-availability BAU support and strict SLA enforcement. • Stakeholder Influence: Exceptional communication skills, with the ability to build business cases for platform expansion and present them to C-level executives. • Education: Bachelor’s degree in Business, Information Technology, or a related field; relevant platform or ITIL certifications preferred.

This job can be filled in location #LI-Hybrid #Pune

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.