Customer Support Agent

Summary: Giraffe360 is a breakthrough camera technology company transforming how real estate content is created. They are seeking a Customer Support Agent to provide responsive, high-quality support to customers, troubleshoot issues, and collaborate with internal teams to enhance customer experience. Responsibilities: - Respond to customer queries in a timely, helpful and professional way - Support customers with project, product and camera-related questions - Troubleshoot issues and help find practical solutions - Keep customers updated on progress and manage expectations clearly - Work closely with Customer Success and other teams to share customer issues and feedback - Categorize tasks and queries accurately within our support systems - Maintain clear records and ensure follow-up actions are completed - Support with additional projects or tasks as needed in a growing business Required Qualifications: - Strong communication skills, both written and verbal - A customer-first mindset and a calm, professional approach - Good problem-solving skills and strong attention to detail - Comfortable supporting customers by phone, email and support platforms - Able to manage expectations and build positive customer relationships - Reliable, proactive and organized in the way you work - Comfortable working in a fast-paced environment and managing multiple priorities - Able to adapt quickly and respond well to change - Previous experience in customer support, service or another customer-facing role Preferred Qualifications: - Experience using Intercom, Salesforce, Zendesk or similar systems Required Skills: Customer Support, Customer Relationship Management, Support Platforms, Intercom, Salesforce, Zendesk, Calmness, Customer-first Mindset Benefits: Generous paid time off, Medical and dental insurance