Freight Forwarder - Road Department at GEODIS · Saint…

Our European Road Department t is seeking to recruit a Freight Forwarder to join their fast-paced team in Dublin. Reporting to the Road Freight Operations Manager, the successful candidate will be responsible for Transport Planning and customer service associated with road freight shipments to and from the continent. The ideal candidate will have several years’ experience as a freight forwarder, planner or dispatcher.

Key Responsibilities

The ideal candidate will be responsible for the following duties, as well as any other tasks relevant to the department which may be needed.

• Processing of customer bookings by e-mail, phone and online
• Planning of export and import traffic, including FTL, LTL and groupage.
• Replying to or delegating incoming correspondence
• Dealing with customer queries and proactively communicating with customers.
• Working with hauliers and our partners & agents abroad.
• Ensuring accurate financial information is kept.
• Updating customers as to order progress.
• Progressing and updating orders up to and including file closure.
• Managing outturn reports and amending files in line with shortages/overlands.
• Other General Duties within the Department
• Liaising with Warehouse staff and Management daily.

A hybrid working arrangement with up to 2 days remote working per week will be permitted following successful completion of probation and training. The successful candidate can of course choose to work from the office full-time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Candidate Profile

· Minimum of 1 year experience in a busy freight forwarding role.

· Must be able to work under pressure and meet deadlines while maintaining high attention to detail.

· Excellent English language communication & interpersonal skills are required.

· Good proficiency with Microsoft applications (Office 365 Suite) is required, and the candidate must be eager to learn other software used in the business.

· Must be a team player, while also having the ability to use their own initiative in their job as the varied tasks of this role will demand.

· Excellent organisational and time management skills are essential.

· Some flexibility of working hours may be required due to the time sensitive nature of the industry and our clients, especially on Friday evenings for export planning.

· Some proficiency in German, Spanish, French or Dutch would be an advantage.

Education

· Irish Leaving certificate or international equivalent is the minimum requirement.

· A third level qualification, especially in a relevant area, would be an advantage but not an essential requirement.

· Professional development opportunities may arise over the course of employment and the successful candidate should be open to participating in courses or further development opportunities.

Core Competencies

1. Commitment - Company Value: “We are committed to our clients”.

Demonstrating commitment to our clients, their needs, priorities and successes. Thinking global, acting local, demonstrating service culture, being pragmatic, having clarity, professionalism, responsiveness, aiming for total satisfaction, pro-activeness, simplicity.

2. Innovation - Company Value: “We continuously innovate”.

Demonstrating passion, being determined and driven by the desire to succeed together and for our clients. Having a drive for desire, engagement, courage, energy, perseverance, determination, ambition, motivation, enthusiasm, positive attitude.

3. Trust - Company Value: “We build trust”.

Demonstrating solidarity, loyalty and faith to our clients, partners and amongst ourselves. Demonstrating fairness, cooperation, responsibility, partnership, loyalty, unity, teamwork, diversity, mutual support.

4. Solidarity - Company Value: “We demonstrate solidarity”.

Demonstrating trust, being reliable by respecting commitments and keeping the word. Maintaining performance culture, fulfilling promises, assurance, integrity, recognition, confidence, security, reliability, credibility.

5. Passion - Company Value: “We are passionate”.

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Food allowance
• On-site parking
• Sick pay
• Wellness program
• Work from home

Work Location: Hybrid remote in Saint Margaret's, County Dublin