Generation Auto Group→
Automotive Assistant Service Manager &… at Generation… · East…
Mid LevelOn-siteEast Meadow, NY
Job Description
As an Assistant Service Manager & Dispatcher at Autoworld Kia, part of the Generation Auto Group collection, you play a key role in supporting daily service department operations by ensuring repair orders are assigned efficiently, technicians remain productive, and vehicles are completed on time. This position is responsible for coordinating shop workflow, dispatching repair orders based on technician skill levels and availability, monitoring repair progress, and assisting the Service Manager with day-to-day operations. The ideal candidate is organized, dependable, detail-oriented, and able to communicate effectively while keeping a busy service department running smoothly.
What You’ll Be Doing
- Assist the Service Manager with daily operations of the Service Department.
- Dispatch repair orders to technicians based on skill level, workload, and job priority.
- Monitor technician productivity, efficiency, and workflow throughout the day.
- Ensure repair orders are assigned and completed in a timely manner.
- Coordinate with Service Advisors, Technicians, and Parts personnel to keep repairs moving efficiently.
- Monitor the status of vehicles in the shop and communicate delays or updates to Service Advisors.
- Assist in managing shop schedules, technician availability, and repair priorities.
- Help identify and resolve workflow issues to minimize downtime and improve efficiency.
- Ensure repair orders are properly documented and completed according to dealership procedures.
- Assist the Service Manager in maintaining department performance, customer satisfaction, and manufacturer standards.
- Support technicians with workflow questions and help coordinate additional resources when needed.
- Assist with other service department responsibilities as assigned by management.
What We’re Looking For
- Previous automotive dealership service experience required.
- Prior experience in service dispatching, shop management, or an Assistant Service Manager role preferred.
- Strong understanding of automotive repair processes and dealership service operations.
- Ability to prioritize multiple repair orders in a fast-paced environment.
- Excellent organizational, communication, and problem-solving skills.
- Strong leadership skills and the ability to work effectively with technicians and Service Advisors.
- Experience with DMS preferred [Tekion]
- Saturday availability
- Ability to multitask, stay organized, and make decisions under pressure.
- Strong attention to detail and commitment to customer satisfaction.
We're looking for someone who takes initiative, stays on top of the shop's daily workflow, and knows how to keep things moving. This position requires someone who can balance technician workloads, communicate effectively with the entire Service Department, and step in to support the Service Manager when needed.
What We’ll Give You
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Aflac Insurance
- 401(k) with Employer Match
- Paid Holidays
- Employee Purchase Program
- Referral Programs
- Perks & Discount Program
- Monthly Employee Celebrations
- Paid Manufacturer Training
- Company-Supplied Uniforms
Who We Are
Generation Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.
Our Collection includes:
- Generation Kia – Bohemia, New York
- Generation Buick GMC – Bohemia, New York
- Autoworld Kia – East Meadow, New York
- Nutley Kia – Nutley, New Jersey
- Rock Ridge Nissan & Infiniti – Denville, New Jersey
- Freedom Ford – Woodbridge, New Jersey
We are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.
Equal Employment Opportunity
Generation Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.