Fiber Optic Installation Technician at Gateway Fiber in Chicopee, MA

Job Title: Fiber Optic Installation Technician

Start Date: Immediately

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Fiber Optic Installation Technician. Gateway is a rapidly growing—private equity backed—residential fiber broadband internet provider. As data requirements for residences and businesses continue to expand, Gateway is creating a leading, national fiber-to-the home platform to serve this critical unmet need in our communities. Gateway provides a faster, more reliable internet that is paired with a simple pricing model and exceptional customer service. With the support of its financial sponsor, Crosstimbers Capital Group, the company is initially investing more than $150 million to build a future proof network in Greater St. Louis and is actively developing plans to expand nationally.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

The Fiber Optic Installation Technician is responsible for the inspection, connection, and final deployment of our fiber optic network in order to deliver our award-winning services to our customers. This position is tasked with brining the Gateway Fiber network to neighborhoods anxiously awaiting rescue from their current providers. Expect to work in a fun, fast-paced environment where your attention to detail and focus on quality results help achieve our primary mission of successful growth. A day in the life include:

• Terminating fiber optic cables
• Augmenting existing network installations
• Installing fiber optic connections to homes, businesses and enterprise buildings
• Network documentation
• Audit & inspection of newly completed network construction
• Repair of damaged infrastructure
• Deployment of additional network cabinet / node sites.
• Provide an exceptional Gateway Fiber experience to the customer
• Avoid suspending work orders until all troubleshooting and repair options have been exhausted
• Notify dispatch and leaders about issues inhibiting work from being completed and follow through to assist with the completion of necessary repairs

What you’ll bring to the table:

• The ability to arrive at work on time and attired in alignment with company dress code
• The proven ability to maintain a clean and hazard free work vehicle & environment
• Knowledge of 802.11 Wireless Networking installation & troubleshooting; preferred
• Basic TCP/IP configuration & troubleshooting; preferred
• Proven attention to detail and adherence to quality standards
• Self-motivated and able to work independently
• Eagerness to learn and grow
• High school diploma or equivalent; required
• Vocational school training or apprenticeship; preferred
• Valid Class E Driver’s License; required
• Ability to stand and walk for up to eight hours per day, climbing multiple sets of stairs while carrying materials weighing 40 to 60 pounds
• Ability to ride in a vehicle for up to four hours per day while traveling to job locations
• Ability to work in different temperatures and changing weather conditions
• Ability to traverse and inspect all areas of jobsite in all types of weather conditions; this may include walking, climbing, reaching, bending, crawling and stretching
• Understanding and identification of standard construction site hazards
• Ability to differentiate colors, shades, and brightness levels
• Flexibility of schedule to meet changing job demands

What’s in it for you?

• Competitive salary and commission structure
• Health Insurance, Vision and Dental Insurance, PTO
• On-the-job training and continuing education
• Locally owned, friendly, innovative company with high growth projections
• Career development
• Make a difference in the communities we serve