Career Center Operator

The Career Center Operator manages and provides oversight for services and activities provided through the Kentucky Career Centers within the TENCO region, comprised of Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The Career Center Operator must maintain confidentiality.

1. Program Administration: Involves coordinating the service delivery of career center partners and service providers, facilitating the completion and implementation of the Memorandum of Understanding, analyzing customer flow, improving customer access to services, increasing awareness of Career Center Services, implementing federal, state, and local initiatives, and streamlining workforce services. This duty will consist of:
 Coordinate service delivery between multiple partner agencies and in a multi-center area;
 Oversee and evaluate general operations such as Career Center hours and maintenance;
 Implement federal, state, and local Career Center regulations, guidance, and initiatives;
 Streamline services through common intake, referral procedures, team-based case management, and other initiatives identified through federal, state, or local guidance;
 Evaluate the quality and quantity of services provided;
 Develop, implement, and evaluate Career Center goals;
 Convene and facilitate regular partner meetings by preparing agenda, discussion materials, data, and other items as required;
 Provide Career Center staff training on partner programs;
 Coordinate with the Workforce Development Manager to ensure program goals are achieved and regulations are followed;
 Provide support to Career Center staff to ensure effective and efficient customer service and Career Center operations.
 Assist with the development and implementation of the Memorandum of Understanding, Infrastructure Funding Agreements, and other Kentucky Career Center system agreements;
 Oversee the Kentucky Career Center certification process for each center;
 Evaluate performance data for each Kentucky Career Center and, if necessary, develop and implement methods for continuous improvement;
 Present reports to the TENCO Workforce Development Board and Career Center Committee;
 Request and assist in the development of electronic and hard copy outreach/promotional literature and activities;
 Establish regular communication modes with all partners and front-line staff;
 Ensure that each center and services are accessible for all customers;
 Assist with the coordination of partnerships among agencies to ensure a holistic array of services are available without duplication;
 Professionally represent the Kentucky Career Centers at meetings in the community and with other agencies and government officials;
 Educate the community about Kentucky Career Center services;
 Assist in the coordination and implementation of staff development;
 Develop policies and procedures for the Kentucky Career Center system;
 Ensure the Kentucky Career Centers have adequate resources to meet the needs of the customer; and
 Ensure technology is utilized at its maximum potential in order to provide alternative avenues for service delivery.

2. Public Relations: Involves facilitating and engaging in various levels of communications, maintaining contact with local government officials and administrative agencies, and participating in/speaking at community events. This duty will consist of:
 Facilitate and engage in various levels of communication with other internal staff members, clients of the organization, members of the Board of Directors, members of the Workforce Development Board, advisory committees, and other public agencies;
 Maintain regular contact with local government officials and administrative agencies;
 Investigate and resolve complaints and concerns from customers with the Executive Director;
 Build networks and collaborate with other organizations to implement the organization’s planning and development strategies;
 Articulate and communicate the program’s regional and local impact to the Board of Directors;
 Oversee or lead large group discussions, community outreach, and public involvement initiatives; and
 Participate in community events and speak at local and regional meetings.

3. Other Duties: Involves any other tasks and assistance needed to support the organization.

Education: Bachelor’s degree or higher in a human services or business-related field from an accredited college or university. Experience may be considered in lieu of a bachelor’s degree if experience is directly related to workforce services.

Certification and Trainings: Valid driver’s license required. Additional certifications may be required upon hiring. Employees may be expected to attend professional development trainings relating to specialties.

Experience: Intermediate Level Position. Two (2) or more years of related work experience in workforce development and/or non-profit or governmental organization. Four (4) or more years of related work experience preferred.

Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, and bend; ascend/descend ladders; fine motor skills; operate a vehicle; and ability to lift and carry 30 pounds.

Sight; Hearing; Speaking

Indoor office conditions; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.

Normal business hours; nights/weekends (special events/training/local meetings); and travel within region and state.

Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).

Knowledge:
 Local businesses and industries;
 Employment and training laws, Civil Rights laws relating to employment, education and training, and the Americans with Disabilities Act; and
 Non-profit operations, organizations, functions, and challenges.

Skills:
 Oral and written communication with diverse populations;
 Microsoft Office Suite (Word, PowerPoint, Excel);
 Attention to detail;
 Use of computers and other office equipment;
 Reasoning, problem-solving, and organization;
 Analytical skills;
 Establishing and sustaining interpersonal relationships; and
 Organizing and maintaining accurate files and records.

Abilities:
 Be present and punctual;
 Provide services in a professional manner and maintain constructive working relationships;
 Work in a fast-paced environment;
 Analyze data and formulate policies and procedures;
 Prioritize work and meet deadlines;
 Work under stressful situations with patience and tact;
 Flexible in scheduling;
 Teamwork;
 Maintain confidentiality;
 Project a good image and friendly personality when greeting callers/visitors; and
 Establish and maintain effective working relationships with co-workers, officials, and the public.