Maintenance Director at Gallaher Signature Living in Santa Rosa, CA

COMPANY OVERVIEW

Gallaher Homes Management Group is committed to providing exceptional residential communities through quality property management, proactive maintenance, and outstanding resident service. We take pride in maintaining beautiful, well-cared-for properties and creating an environment where residents feel at home and employees can thrive.

Job Type: Full-time, salaried

Pay: $72,400 - $75,000.00 per year, depending on experience

Work Location: On-Site | 232-Unit Apartment Community

JOB DESCRIPTION

We are seeking an experienced, hands-on Maintenance Director to oversee all maintenance operations at our 232-unit apartment community in Santa Rosa, California.

This position is responsible for ensuring the property is maintained to high standards of safety, functionality, appearance, and resident satisfaction. The Maintenance Director will lead a team of 3–4 maintenance employees, oversee daily service requests, coordinate apartment turns, manage vendors, and implement preventive maintenance programs to protect the long-term value of the property.

The ideal candidate is a proactive, solutions-oriented leader who combines strong technical expertise with excellent organizational skills, sound judgment, and a commitment to customer service.

This is a working leadership position requiring both hands-on maintenance expertise and the ability to effectively manage people, projects, and priorities.

Leadership & Team Management

• Lead, supervise, train, and develop a maintenance team of 3–4 employees, promoting accountability, teamwork, and high performance.
• Assign daily work orders, establish priorities, and monitor completion to ensure efficient operations.
• Provide ongoing coaching, performance feedback, and support to maintain a productive and service-oriented team.
• Coordinate staffing, schedules, and workloads to ensure adequate coverage and timely completion of maintenance responsibilities.
• Promote a culture of safety, professionalism, and exceptional resident service.

Property Maintenance & Operations

• Oversee all daily maintenance operations, including resident service requests, apartment turns, preventive maintenance, landscaping, and general property upkeep.
• Ensure maintenance requests are addressed promptly, professionally, and with minimal disruption to residents.
• Coordinate apartment turns to achieve a 7–10-day completion goal, ensuring units meet established quality standards and are ready for occupancy.
• Perform hands-on maintenance work as needed, including troubleshooting and repairs involving plumbing, electrical, HVAC, appliances, and general building systems.
• Conduct regular property inspections to identify maintenance concerns, safety hazards, and opportunities for improvement.
• Develop and maintain preventive maintenance schedules for building systems, equipment, and common areas.
• Ensure maintenance operations comply with applicable safety regulations, building codes, and company policies.
• Participate in after-hours emergency response and provide evening or weekend coverage as operational needs require.

Vendor & Budget Management

• Coordinate and oversee outside contractors and service providers to ensure timely, quality, and cost-effective work.
• Obtain and evaluate vendor proposals, monitor work quality, and ensure projects are completed within approved budgets.
• Manage maintenance supplies, tools, equipment, and inventory to minimize waste and control expenses.
• Monitor maintenance spending, identify cost-saving opportunities, and make recommendations for operational improvements.
• Partner with property leadership on capital improvement projects, equipment replacement, and long-term maintenance planning.

Planning, Documentation & Resident Service

• Develop and implement maintenance procedures, schedules, and operational improvements that support property performance.
• Utilize property management software to track service requests, monitor productivity, and maintain accurate maintenance records.
• Communicate effectively with property management, leasing personnel, residents, and vendors regarding maintenance needs and project timelines.
• Coordinate with the leasing team to ensure vacant apartments are prepared for scheduled move-ins.
• Respond professionally to resident maintenance concerns and ensure appropriate follow-through and resolution.
• Provide regular updates to leadership regarding maintenance priorities, project progress, staffing needs, and property conditions.

QUALIFICATIONS

Required Qualifications

• Minimum of 3–5 years of experience in multifamily residential maintenance, property maintenance, or a comparable facilities maintenance environment.
• Minimum of 2 years of experience supervising or leading maintenance personnel.
• Strong working knowledge of plumbing, electrical, HVAC, mechanical systems, appliances, and general building repairs.
• Demonstrated ability to prioritize multiple projects, manage service requests, and meet deadlines in a fast-paced environment.
• Experience coordinating vendors, managing maintenance expenses, and overseeing property improvement projects.
• Strong leadership, problem-solving, organizational, and decision-making skills.
• Excellent verbal and written communication skills, with a professional and service-oriented approach.
• Proficiency with computers and the ability to learn property management and maintenance tracking software.
• Ability to respond to after-hours maintenance emergencies as needed.
• Ability to successfully complete a background check consistent with applicable law.

Preferred Qualifications

• Previous experience overseeing maintenance operations at a large multifamily residential community.
• Experience managing apartment turns, preventive maintenance programs, and maintenance budgets.
• HVAC certification, EPA Section 608 certification, or other relevant technical certifications.
• Experience implementing maintenance procedures and improving team productivity.

PHYSICAL REQUIREMENTS

• Ability to perform hands-on maintenance work, including standing, walking, bending, kneeling, crouching, climbing, and reaching throughout the workday.
• Ability to safely lift, carry, push, or pull maintenance supplies and equipment, with or without reasonable accommodation.
• Ability to access apartment units, common areas, mechanical rooms, and other property locations, including first- and second-floor units.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to use maintenance tools, ladders, and equipment safely.

COMPENSATION & BENEFITS

Gallaher Homes Management Group offers a competitive compensation and benefits package designed to support our employees' well-being and professional growth.

• Annual Salary: $72,000–$75,000, depending on qualifications and experience
• Medical insurance with 100% employer-paid coverage for eligible employees
• Dental and vision insurance
• 401(k) retirement plan with company matching
• Paid Time Off (PTO) and company-recognized holidays
• Employee housing discounts, subject to eligibility
• Opportunities for professional development and career advancement
• A collaborative, team-oriented work environment

Equal Employment Opportunity Statement

Gallaher Companies is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), religion (including religious dress and religious grooming), marital status, age, national origin or ancestry, citizenship, physical or mental disability, and legally protected medical condition or information, genetic characteristics, sexual orientation, gender (including gender identity and gender expression), family care or medical leave status, military caregiver status, military or veteran status, domestic partner status, hairstyles or any other consideration made unlawful by federal, state or local laws.