Call Center Representative at Fybercom in Burley, ID

Summary: Fybercom is East Idaho's fastest growing Internet company, and they are seeking a Call Center Representative to join their team. This role involves troubleshooting technical problems for customers and providing timely resolutions while ensuring customer satisfaction. Responsibilities: - Troubleshoot customers technical problems with internet services including but not limited to routers, switches, internal network connections, and wiring - Provide customers with precise and consistent resolutions in a timely manner - Noting customers accounts - Create service call tickets - Learn current new technology in routers and radios Required Qualifications: - Reliable and hardworking individuals - Ability to troubleshoot customers' technical problems with internet services including but not limited to routers, switches, internal network connections, and wiring - Provide customers with precise and consistent resolutions in a timely manner - Noting customers' accounts - Create service call tickets - Learn current new technology in routers and radios Required Skills: Technical support, Troubleshooting internet services, Router technology, Switch technology, Network connections, Wiring, Service call ticket creation, Upbeat attitude, Hardworking