Manager, Community Investment & Support at Fund for the… · Louisville

POSITION SUMMARY

The Manager is a member of the Fund for the Arts Community Investment & Support team, reporting to the Senior Director, Community Investment & Support. This collaborative, community-facing position will focus on the Cultural Pass program, which includes a mobile app and online portal. During the summer when the Cultural Pass program is active, this position is focused on partner and user support, including the app as well as in-person services at libraries and other community spaces. In other times of the year, the position will support the planning and preparation for the summer Cultural Pass season, evaluation and assessment following the summer season, and in assisting the Fund for the Arts and its partners with planning for opportunities to expand the summer Cultural Pass program.

The Manager will possess exceptional customer service skills and a desire to go above and beyond to ensure an optimal partner and user experience. Before, during, and after the summer Cultural Pass season, Fund for the Arts can be dynamic environment with 60+ partners and 50,000+ pass users within this program. The Manager must be responsive, timely, flexible, calm under pressure, and the ultimate team player.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

- Manage the Cultural Pass program in collaboration with the rest of the Fund for the Arts team.

- Manage the Cultural Pass app and support materials, such as user guides, working in collaboration with a contracted app development and project management team.

- Recruit, train, and retain Partners (arts and culture organizations) to ensure efficient and consistent participation in the Cultural Pass program; guide and support partner representatives in using the Cultural Pass app and resources.

- Manage partners’ portal submissions for the Cultural Pass calendar of events.

- Facilitate assessment and evaluation of the Cultural Pass program.

- Manage the Cultural Pass Kickoff event, in partnership with the Louisville Free Public Library Summer Reading Kickoff, and other public events related to the program.

- Work with the rest of the Fund for the Arts team to develop and implement orientation meetings and partner support materials.

- Collaborate and interact with other Fund for the Arts departments regarding marketing, fundraising, and public programming initiatives related to the Cultural Pass program and app.

- Provide partner and user support and service for all Cultural Pass app functions:

• Respond to email and phone inquiries from shared voicemail and email inboxes.
• Document partner and user inquiries to communicate with internal and external app teams.
• Communicate with staff across the Fund for the Arts and external app teams.
• Share any issues that arise to ensure problems are resolved in a timely and effective manner.

- Work with staff and partners to communicate information and updates to partners and users as needed.

- Prepare and distribute program reports.

- Share relevant information with the rest of the Fund for the Arts team and recommend options or changes in policies or process flow as needed.

- Manage community engagement for Cultural Pass, which includes, but is not limited to:

• Serving as the primary contact and facilitator for Cultural Pass tabling requests and speaking engagements.
• Ensuring engagement opportunities are spread across the entire service region.
• Coordinating additional staff and/or volunteers to support engagement opportunities as needed.
• Seeking new engagement opportunities.

- Maintain an active presence in the Cultural Pass program, to develop a complete understanding of the program, its goals, and the partners and users it serves. As such, the successful candidate will attend community events and other activities funded through Cultural Pass and/or promoting the Cultural Pass.

- While the Manager's primary focus is the Cultural Pass program, other duties to support Fund for the Arts and the Community Investment & Support Team may be assigned.

COMPETENCIES AND SKILLS

The Manager, Community Investment & Support will have:

• Experience with training and/or collaborating with multiple partners using online applications.
• Strong communication skills, including verbal, written, and presentation.
• Excellent community building skills.
• Extremely strong organizational skills with the ability to handle and balance many responsibilities in a calm and efficient manner.
• High level of self-direction, self-motivation, and ability to set priorities.
• Ability to anticipate and solve practical problems with patience and professionalism.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite.
• Preferred experience in online applications, CRM software, and related platforms, as well as data analytics skills.

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REQUIREMENTS

The Manager, Community Investment & Support will have the following experience and attributes:

• Bachelor’s degree and relevant experience in the field, or equivalent combination of education, training, and experience.
• Preference for candidates with a background in arts and culture organizations, and/or customer service.
• A collaborative and flexible style, with a strong service mentality. Needs to be a team player.
• Flexible and a self-starter who works independently, but who also thrives in a team environment, sharing ideas, and working collaboratively; able to multitask while also being highly detail oriented.
• Strong interpersonal skills; ability to establish good working relationships with staff, colleagues, donors, volunteers and a wide variety of community members.

TRAVEL & TIME REQUIREMENTS: In general, the Fund for the Arts maintains regular weekly office hours in a hybrid in-office and remote environment from 8:30 am – 5 pm, M-F. This position supports a summer program that will necessitate flexibility in days/hours worked, based on the Cultural Pass program calendar and community and pass user support needs. The position is expected to represent the Fund for the Arts externally during evening and weekend events. Local travel required; reimbursement for work-related travel is available.

BENEFITS AND COMPENSATION: Fulltime position, $40,000 - $50,000(depending upon qualifications and experience). Eligibility, subject to insurance plan provisions, for health, dental, vision, short-term disability, and life insurance coverage. Subject to eligibility requirements, participation in 401(k) plan, with employer match. Vacation and holiday pay. Employer-paid parking.

POSITION REPORTS TO: Senior Director, Community Investment & Support

SUPERVISORY REQUIREMENTS: Potential volunteer management and training.

About Fund for the Arts:

WHO WE ARE

At the Fund for the Arts, we believe that art is a right, not a privilege, because art is a fundamental expression of the human condition. We envision a healthy and vibrant community where everyone embraces the art that exists in our lives every day, where everyone contributes to the well-being of our arts community, and where everyone belongs. Our mission is to contribute to the overall health and well-being of our community by generating resources for, investing in, and supporting our local arts, artists and arts organizations.

OUR VALUES

Equity, Belonging, Accountability, Stewardship, Gratitude, Storytelling and Learning

Fund for the Arts, as an equal opportunity employer, committed to equity and belonging in the workplace, does not discriminate against any employee or job applicant because of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, marital status, veteran status, or any other legally protected class.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• CRM software: 1 year (Preferred)

Work Location: In person