FUSA_Field Engineer at Frequentis in Columbia, MD

Job Introduction

Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily. Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions. As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards. We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions.

Key Tasks

• Hands-on integration of software and hardware components including software installation and configuration, network configuration, and telecommunications hardware integration.

• Implements IT system solutions for networking, computing, and our propriety communications equipment including conceptional, functional, and physical views.

• Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations.

• Conduct site surveys at customer locations to identify requirements for production and installation.

• Prepare deliverable documentation describing site requirements and system configuration.

• Install, service, and complete basic repairs of equipment at customer sites.

• Integrate mission-critical systems components and perform system debug.

• Conducts factory acceptance tests, site acceptance tests, failure location and analysis.

• Supports system production team to troubleshoot and solve production issues.

• Organize and provide detailed product and service training as necessary.

• Solve complex field issues in coordination with the system engineering and development team.

• Interface with customers.

• Provide required reports to management staff, showing customer, type of equipment involved, status, and field resolution of complex service assignments.

• May participate in remote system monitoring, maintenance, and tier 2 on call support.

Key Qualifications

• BS in Information Technology, Information Systems, Electrical Engineering/Computer Science, Mechanical Engineering or equivalent experience with IT systems and engineering.

• 3-9 years’ experience in Systems/Field Engineering integrating, deploying, and supporting integrated hardware and software solutions in the area of networking and communications.

• Demonstrates the ability to implement and apply best-practice engineering concepts.

• Excellent problem solving, analytical, and technical troubleshooting skills.

• Highly organized with strong written and verbal communication skills.

• Operating Systems (RHEL, Windows)

• Scripting languages (e.g., Bash, PowerShell, Perl, Python)

• Log aggregation and reporting (ELK/Opensearch, Splunk)

• Network analysis tools (Wireshark, Stablenet)

• System monitoring tools (Zabbix, SNMP)

• Virtualization (ESXi, KVM, Red Hat Virtualization)

• System security management and intrusion detection tools (IdM, SSL, IPSec/VPN, SELinux, AIDE)

• Telecommunications protocols (SIP/RTP, ED-137)

• Experience in routing and networking technologies

Our Values

Frequentis USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.