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Sales and Marketing System Analyst at Four Seasons… · Scottsdale

ExperiencedOn-siteFull-timeScottsdale, AZ

Skills

amadeus sales & catering (delphi/golden s&c)

Job Description

Sales and Marketing System Analyst

Location: Four Seasons Scottsdale

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

Join Four Seasons Resort Scottsdale as our Sales & Marketing System Analyst, where you'll play a key role in supporting the systems, reporting, and processes that drive our Sales & Marketing operation. As the primary administrator and subject matter expert for our Amadeus Sales & Catering (Delphi/Golden S&C) platform, you'll partner with teams across Sales, Catering, Reservations, Finance, Food & Beverage, and Operations to ensure data accuracy, optimize business processes, and provide meaningful reporting and insights that support business performance. This is an exciting opportunity for a highly organized, analytical, and technology-savvy professional who enjoys problem-solving, cross-functional collaboration, and making a measurable impact within a fast-paced luxury hospitality environment.

What you will do

Serve as the property expert for Amadeus Sales & Catering (Delphi), maintaining system configuration, user access, data integrity, and adherence to corporate standards.
Generate and analyze key sales, catering, forecasting, production, and operational reports to support business decisions and departmental performance.
Manage group business documentation, including contracts, amendments, pick-up reports, attrition reporting, and event-related records, ensuring accuracy throughout the sales lifecycle.
Provide training and ongoing support to colleagues on Sales & Catering systems, processes, and best practices to drive consistency and operational excellence.
Collaborate with Sales, Catering, Revenue, Finance, Reservations, Banquets, and other operational teams to support client needs, streamline processes, and enhance overall business effectiveness.

What you bring

Previous administrative, office coordination, or housekeeping experience required; luxury hotel or resort experience preferred.
Ability to work flexible 6-8 hour shifts in a fast-paced hospitality environment.
Strong verbal and written English communication skills required; bilingual Spanish skills are highly preferred.
Positive, professional, and team-oriented attitude with the flexibility to work weekends and holidays as business demands require.
Ability to stand and move throughout the shift and safely lift, carry, push, or pull up to 50 lbs. as needed.

What we offer

Comprehensive health benefits including medical, dental, vision, and life insurance
401(k) plan with company match
Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
Complimentary uniforms with dry cleaning service
Complimentary shift meals and on-site parking
Career growth opportunities, including learning programs and tuition reimbursement
A culture of care, respect, and inclusion
Recognition programs, employee events, and a strong sense of community

Schedule & Hours

Full Time
Available to work both AM and PM shifts (7:00 AM - 3:30 PM and 3:00 PM - 11:30 PM).

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf