On-Call Mobile Crisis Outreach Counselor at Foundation 2 · Dubuque

Reports to: Mobile Crisis Outreach Program Supervisor

Location: Dubuque, IA

Hours: Minimum of 12 hours (2 shifts) per week. Daily shift options are 12AM-6AM, 6AM-12PM, 12PM-6PM, and 6PM-12AM..

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Coordinate and respond to dispatches within Dubuque County during scheduled hours. Offer compassionate, objective, client centered counseling to individuals. Assist individuals and families with connection to local resources and community providers. Advocate for clients in navigating various social systems. Complete required documentation and maintain client files in accordance with program policies in a timely manner.

This is an on-call position that requires a minimum of 12 hours per week (two, 6-hour shifts) based on counselor availability and schedule needs.

Wages & Benefits:

• Counselors earn:
• $4.00 - $35.00 per hour
• $4.00/hour to be on-call ($12/hr Monday-Friday 12am-6am, and all-day Saturday and Sunday)
• $35.00/hour ($40.60/hour on holidays) per hour when dispatched for an in-person crisis counseling and completing paperwork
• $15/hour when attending meetings and trainings
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Go to sleep at night knowing that the work you did matters. Foundation 2 staff save lives every day.

Who You Are:

· Client-Centered: You are dedicated and passionate about working with individuals in crisis.

• Flexible. You understand people are complicated and solutions often require a team approach.
• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.

What You’ll Do:

• Coordinate and respond to dispatches within Dubuque County during scheduled hours.
• Offer compassionate, objective, client centered counseling to individuals.
• Assist individuals and families with connection to local resources and community providers.
• Advocate for clients in navigating various social systems.
• Complete required documentation and maintain client files in accordance with program policies in a timely manner.

What you need

• Bachelor’s degree in a human service-related field required and one (1) or more years relevant experience.
• Comfort using basic computer software (electronic health record system)
• Basic typing and data entry skills.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Successfully complete required trainings within required time periods.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Experience in crisis services preferred.

Your Application:

We’re excited to hear from you! All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letters accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Pay: $4.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Paid time off

Work Location: In person